Senior Manager, Collections

3 weeks ago

Oak Brook, United States Hub Group, Inc. Full time

Major Responsibilities:

* Responsible for the direct management of part of the collection team, including performance reviews, training/mentoring and maintaining a positive work environment.
* Ability to mentor collectors and assist when accounts need to be escalated
* Able to maintain a small portfolio while also managing staff
* Review collection efforts to ensure use of proper and timely collection techniques when making demands for payment, including use of phone and email
* Maintain customer receivable accounts within Company guidelines.
* Collections per contract and invoice terms.
* Work to improve processes for proper invoicing and reduction of errors.
* Analyze, reconcile and report on customer activity.
* Manage files, records, transactions and other office procedures.
* Review individual and/or commercial customer files to identify and select delinquent accounts for collection.
* Reconcile customer statements/billings and work with Hub sales representatives to improve collections and customer knowledge of credit, billing and collection policy.
* Minimize bad debt risk and maximize accounts receivable collections.
* Inform credit team when customer is not adhering to payment terms and may be a credit risk moving forward
* Duties, responsibilities and activities may be assigned or changed from time to time.

Minimum Qualifications:

* Bachelor's degree in Finance, Accounting, or related field.
* Five years' experience in Commercial Collections, three+ years' experience managing a Collections team of at least 5 members.
* Strong knowledge of compliance regulations and risk management framework.
* Strong communication, interpersonal and leadership skills.
* Proficient with Microsoft Office, including Intermediate Excel skills
* Ability to maintain confidentiality and trust around sensitive compliance issues.

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