Customer Service Representative

2 days ago

Campbell, United States Sutton Swim School Full time
Customer Service Representative

Position Description

A customer service representative provides superior service to our customers by developing a rapport with parents and children, doing so by consistently meeting our customers' needs and exceeding their expectations.

Major Areas of Responsibility

  • Welcomes and assists visitors in person and on the telephone.
  • Maintains security by following procedures; monitoring people entering and exiting building.
  • Maintains a safe and clean work area and lobby.
  • Effectively communicate and work with other employees and customers.

Primary Objectives

  • Exceed customers' expectations in both customer service and technical application.
  • Provide excellent customer service through effective communication, prioritization of responsibilities, positivity, organization, efficiency, a personable and friendly demeanor, empathy, patience, detail oriented work, cooperation, professionalism, and a willingness to go the extra mile to help customers within the policies set by management.
  • Continuously train, improve, and grow to create excellence in this organization.

Position Responsibilities

  • Provide excellent customer service that exceeds the customer's expectations.
  • Have knowledge of all Sutton Swim School policies and procedures and effectively communicate them.
  • Assist customers with enrollments, transfers, cancellations, and pre-registration requests.
  • Evaluate and problem-solve customer needs and complaints.
  • Check and respond to emails and voicemails using effective communication skills.
  • Perform day-to-day operational duties
  • Build an excellent rapport with parents and children.
  • Work as a team with all employees in the building.
  • Create a welcoming environment to keep our customers coming back.
  • Present oneself in a professional and positive manner in a front office reception setting and a call center setting
  • Willingness to learn and change with the business as we grow.

Position Qualifications and Requirements

  • Experience with Customer Service and iClass preferred
  • Willing to work 2-3 customer service shifts per week.
  • Understand Sutton Swim teaching program and levels (Must pass a swimming levels quiz).
  • Excellent listening and communication skills in person, on the phone, and in writing.
  • Basic computer skills (Excel, Word, Outlook).
  • Handles Pressure in a fast-paced environment.
  • Professionalism and Organizational skills.

  • CUSTOMER SERVICE REPRESENTATIVE

    11 hours ago

    Campbell, United States Family Dollar Full time

    Family Dollar - 408 E. GRAND AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Representative, Customer Service

    5 days ago

    Fort Campbell, United States L C Industries Full time

    Representative, Customer ServiceABOUT LCIThe mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways:EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.BUILD: We create over 2,000 products and distribute...

  • Customer Service Representative

    24 hours ago

    Fort Campbell, United States Pizza Hut Full time

    Description: Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for...

  • Customer Service Representative

    5 days ago

    Campbell, United States Insight Global Full time

    We are looking for a Customer Support Specialist to work for a leader in the financial industry. This person will be responsible for making 50-60 inbound client calls each day. The responsibilities will also include scheduling adherences, breaks, and lunches for clients. They will also help find solutions for any complex problems that these Hight Net Worth...

  • Customer Service Representative

    4 days ago

    Campbell, United States Insight Global Full time

    We are looking for a Customer Support Specialist to work for a leader in the financial industry. This person will be responsible for making 50-60 inbound client calls each day. The responsibilities will also include scheduling adherences, breaks, and lunches for clients. They will also help find solutions for any complex problems that these Hight Net Worth...

  • Customer Service Ambassador

    7 days ago

    Campbell, Missouri, United States Family Dollar Full time

    About Family DollarWe are a leading discount retailer offering a wide range of products. Our Customer Service Representative role is an exciting opportunity to provide exceptional service to our customers.Key ResponsibilitiesProvide outstanding customer service by greeting and assisting customers with selection of merchandiseComplete cash register...

  • Sales and Service Representative

    5 days ago

    Campbell, California, United States Ulta Beauty Full time

    At Ulta Beauty, we're looking for a skilled Sales and Service Representative to represent our brand.Key responsibilities include:Greeting and serving guests in a timely and friendly manner.Providing product knowledge and recommendations to meet guests' needs.Collaborating with management to deliver exceptional customer service.Meeting sales goals through...

  • Customer Service Ambassador

    17 hours ago

    Campbell, Missouri, United States Family Dollar Full time

    About the Role: As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer service experiences. This includes greeting customers, assisting with merchandise selection, and completing cash register transactions efficiently.">Key Responsibilities:Provide outstanding customer service to ensure customer...

  • Client Service Representative

    16 hours ago

    Campbell, United States VCA Animal Hospitals Full time

    Client Service Representative. VCA Winchester Animal Hospital is looking for a Client Service Representative to join our team! We are searching for a personable yet highly professional service extraordinaire to join us in delivering our mission to Client Service, Representative, Service, Client, Animal Care, Retail

  • Customer Service Representative

    1 day ago

    Campbell, United States iD Tech Full time

    The PositioniD Tech is looking for dynamic, personable individuals to provide outstanding customer service to our clients. You will play a critical role on our team as the main point of contact for our clients, answering questions about course information, locations, availability, and how to register. This is a temporary, remote position. The...

  • Customer Service Representative

    5 days ago

    Campbell, United States iD Tech Full time

    The PositioniD Tech is looking for dynamic, personable individuals to provide outstanding customer service to our clients. You will play a critical role on our team as the main point of contact for our clients, answering questions about course information, locations, availability, and how to register. This is a temporary, remote position. The...

  • Guest Services Representative

    7 days ago

    Campbell, California, United States Rock Bottom - Hourly Full time

    Job DescriptionWe are seeking a Guest Services Representative to join our team at Rock Bottom Restaurant & Brewery. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests. Your duties will include:Seating guests promptly and efficiently.Answering questions and addressing concerns in a professional...

  • Client Service Representative| Schedule Coordinator

    4 days ago

    Campbell, United States Interim HealthCare Careers Full time

    Client Service Representative | Schedule Coordinator Location: Campbell, CA Wage: $20.00 - $24.00/Hour Schedule: Monday - Friday 8a-5p Experience a culture that values CSRs for the vital role they play. At Interim HealthCare®, you'll be part of an organization that cares for its employees as much as the clients and patients they serve. Since 1966, Interim...

  • Client Service Representative | Schedule Coordinator

    5 days ago

    Campbell, United States Interim HealthCare Careers Full time

    Client Service Representative | Schedule Coordinator Location: Campbell, CA Wage: $22.00 - $24.00/Hour Schedule: Monday - Friday 8a-5pBilingual in Spanish and Scheduling Experience Highly DesiredExperience a culture that values CSRs for the vital role they play. At Interim HealthCare®, you’ll be part of an organization that cares for its employees as...

  • Client Service Representative | Schedule Coordinator

    4 days ago

    Campbell, United States Interim HealthCare Careers Full time

    Client Service Representative | Schedule Coordinator  Location: Campbell, CA  Wage: $22.00 - $24.00/Hour Schedule: Monday - Friday 8a-5p Bilingual in Spanish and Scheduling Experience Highly Desired Experience a culture that values CSRs for the vital role they play. At Interim HealthCare®, you’ll be part of an organization that cares for its employees...

  • Client Service Representative and Operations Coordinator

    7 days ago

    Campbell, California, United States Interim HealthCare Careers Full time

    About Our CompanyAt Interim HealthCare, we are a leading home care provider dedicated to delivering exceptional patient care. With over 50 years of experience, our family-oriented culture values the contributions of our Client Service Representatives (CSRs), who play a vital role in ensuring quality client care.Job SummaryWe are seeking a skilled Client...

  • Customer Service Associate

    5 days ago

    Campbell, California, United States Safeway Full time

    **Company Overview:**Safeway is a leading grocery store chain that prides itself on providing excellent customer service and a welcoming shopping experience.**Job Summary:**We are seeking a motivated and enthusiastic individual to join our team as a Retail Sales and Store Support at Safeway. As a member of our team, you will be the face of the company,...

  • Customer Service Professional

    4 days ago

    Campbell, California, United States John Wheeler - State Farm Agent Full time

    Job DescriptionAs a Customer Service Professional with John Wheeler - State Farm Agent, you will play a crucial role in helping our business grow through value-based conversations and remarkable customer experience. We are seeking a professional fluent in Mandarin who is interested in the insurance industry and thrives in a fast-paced environment.This...

  • State Farm Representative

    4 days ago

    Campbell, California, United States John Wheeler - State Farm Agent Full time

    About the Role:We are seeking a qualified professional to join our winning team for the role of Account Representative - State Farm Agent Team Member. As an Account Representative, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experience.Your responsibilities will include using a...

  • Personal Care Representative

    6 days ago

    Campbell, California, United States Ulta Beauty Full time

    Become a part of the Ulta Beauty team as a Personal Care Representative and take advantage of an estimated salary of $40,000 - $55,000 per year. In this role, you will be responsible for:Providing exceptional customer service and making recommendations based on customer needsParticipating in visual merchandising and maintaining a clean and organized store...