Front Desk Supervisor
3 weeks ago
Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
Up-sell rooms where possible to maximize hotel revenue.
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank.
Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys.
Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction.
Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
What We Need from You -
High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred.
Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds
Handling objects, products, and computer equipment
Use a keyboard to operate various property management and reservations systems, etc.
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
Problem solving, reasoning, motivating, and training abilities are often used.
May be required to work nights, weekends, and/or holidays.
What we Offer ─
We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training.
Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
Not Applicable for CA, CO, NJ, NY, WA, HI, applicants.
We need people like you to make a difference and create exceptional experiences every single day. Don't just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
**Important information** :
+ The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
+ No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
+ If you require reasonable accommodation during the application process, please click here .
+ IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
-
Front Desk Supervisor
6 months ago
Fort Myers, United States OCI Hospitality Full timeLocation Hyatt Place at the Forum 2600 Champion Ring Rd. Fort Myers, FL 33905 Job Summary The Front Desk Supervisor assists in supervising the guest services operations and team members. The Front Desk Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures...
-
Front Desk Supervisor
1 month ago
Fort Lauderdale, United States Driftwood Hospitality Full timeTru / Home2 Fort Lauderdale, 315 NW 1st Avenue, Fort Lauderdale, Florida, United States of America Req #5603 Saturday, November 9, 2024 JOB SUMMARY Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and...
-
Front Desk Supervisor
1 month ago
Fort Lauderdale, United States Pelican Grand Beach Resort Full timeJob Type Full-time Description Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! The Pelican Grand Beach Resort in Ft. Lauderdale Beach is looking for a new Front Desk...
-
Front Desk Night Auditor
2 weeks ago
Campbell, California, United States Bristol Hotel Full timeJob TitleFront Desk Night Auditor position available at Bristol Hotel. Key responsibilities include checking in and out guests, closing out credit card batches, preparing reports, and assisting management with projects.
-
Sales Coordinator
2 weeks ago
Fort Lauderdale, United States Highgate Hotels Full timeThe Sales/ Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales/ Catering. He/she is also responsible for providing attentive, courteous and efficient servi Sales Coordinator, Front Desk, Supervisor, Sales, Coordinator, Operations
-
Front Desk Supervisor
3 weeks ago
Fort Lauderdale, United States Hilton Hotels & Resorts Full time. Oversees front desk operations. . Provides guest service, guidance and leadership to ensure consistent customer service is provided. . Assigns and instructs team members in details of work. . Monitors lobby traffic to make staffing ad Front Desk, Supervisor, Hospitality, Hotel
-
Front Desk Receptionist
3 days ago
Fort Myers, United States PrideStaff Full timeFront Desk Receptionist. We are searching for a professional Front Desk Receptionist that has an upbeat and friendly personality that has experience greeting customers in person and on the phone, possesses excellent communication skills, proficient Receptionist, Front Desk, Administrative, Staffing, Skills
-
Supervisor Front Desk
5 days ago
Fort Bragg, United States IHG Full time**_JOB OVERVIEW:_** Provide timely and professional check-in/check-out services in accordance with established scripting and standards. **_DUTIES AND RESPONSIBILITIES:_** 1. Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management...
-
Front Desk Agent
2 months ago
Fort Lauderdale, United States Associa Full timeWork Location: Fort Lauderdale, FL - - - Flexible Schedule Required - - - The Front Desk Attendant must have strong communication, telephone, and customer service skills. This position also requires the Front Desk person to be detailed oriented and a Front Desk, Agent, Customer Service, Hotel, Property Management, Skills
-
Front Desk Manager
5 months ago
Fort Lauderdale, United States Marriott International Inc Full timeJob DescriptionJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....
-
Front Desk Associate
5 days ago
Fort Smith, United States Atrium Hospitality Full timeHotel: Fort Smith Courtyard. Front Desk Associate. Part time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to lif Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel
-
Front Desk Associate
1 week ago
Fort Smith, United States Atrium Hospitality Full timeHotel: Fort Smith Courtyard. Front Desk Associate. Part time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to lif Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel Learn More
-
Front Desk Agent
3 months ago
Fort Mill, United States Comfort Inn At The Park Mill Full timeFront Desk Agent Overview The front desk agent must be able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities: ...
-
Front Desk Associate
1 day ago
Fort Myers, Florida, United States Adamas Building Services Full timeJob Title: Front Desk AssociateAbout Adamas Building ServicesWe are a leading expert in the Residential Services market with properties throughout our Fort Lee, New Jersey location. Our company is NOW HIRING a Front Desk Associate to join our team!Salary and BenefitsThe hourly pay for this position is $17.00/hr. You will also be eligible for benefits after...
-
Front Desk Associate
2 weeks ago
Fort Mill, South Carolina, United States StepStone Hospitality Full timeJob Title: Front Desk AssociateWe are seeking a professional Front Desk Associate to join our team at StepStone Hospitality.About the Role:The Front Desk Associate is responsible for providing exceptional guest service, handling room assignments, and managing communication with guests.Key Responsibilities:Register and assign rooms to guests in a timely...
-
Front Desk Agent
7 months ago
Fort Lauderdale, United States Performance Hospitality Management Full timeThe Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. Responsibilities for guest service Agent, Front Desk
-
Front Desk Concierge
4 weeks ago
Fort Worth, United States Elwyn Full timeAs a Front Desk Attendant, you will be required to have a passion for people and dedication to always providing superior customer service within a luxury residential setting. This position is often demanding and fast-paced, requiring excellent time m Front Desk, Concierge, Customer Service, Hospitality, Hotel, Healthcare
-
Front Desk Coordinator
3 days ago
Fort Worth, Texas, United States Cornerstone Hospitality Full timeCornerstone Hospitality is seeking a highly skilled Front Desk Coordinator to join our team in Fort Lauderdale.Salary: $40,000 - $50,000 per annum (depending on experience)Job Description:We are looking for an individual who can provide exceptional front desk service, ensuring that guests have a seamless and enjoyable stay with us. The successful candidate...
-
Front Desk Agent
1 month ago
Fort Collins, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Woodspring Suites Fort Collins [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...
-
Front Desk Agent
2 months ago
Fort Worth, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Courtyard Ft. Worth [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...