Loan Operations Assistant Manager

2 weeks ago

Ozark, United States Bank OZK Full time

Basic Qualifications:

* High school diploma or equivalent required.
* Minimum of one (1) year of work experience in Loan Administration/banking support environment or related experience required.
* Minimum of three (3) years of experience working with Microsoft Office required.
* Minimum of two (2) years of experience in a management/supervisory role preferred.
* Minimum of three (3) years of work experience in loan administratio processes including issue resolution preferred.
* Minimum of three (3) three years of experience working with core banking software (e.g. Fiserv Premier) and the applicable interfaces to a core banking software platform preferred.

Job Purpose and Scope:

Responsible for performing supervisory oversight of assigned Loan Administration staff. Ensures day-to-day operations are handled according to established policy and procedure and perform quality assurance analysis of post-closing review activities.

Essential Job Functions:

* Supervises Loan Administration staff.
* Directs supervisory functions of Loan Administration staff, including:
* Performance Measurement;
* Discipline;
* Promotion & salary recommendation;
* Hiring and termination in coordination with Human Resources;
* Scheduling; and
* Assigning and reviewing work.


* Directs day-to-day operations of the assigned Loan Administration group to ensure processing is handled according to established policies and procedures.
* Performs quality assurance monitoring of post-closing review activities.
* Tracks assigned Loan Administration work group statistics and prepares and maintains executive management reporting.
* Creates and nurtures effective work relationships with supervised staff in order to motivate, coach, and retain staff.
* Directs staff in effective customer service communication standards and processes.
* Works on cross-functional teams.
* Evaluates process improvement ideas and provide input on whether to pursue implementation of ideas.
* Occasionally travels as required for business functions supported by the Loan Administration staff.
* Works extended hours during the week and on weekends as necessary.
* Oversees and coaches staff in handling general customer complaints.
* Resolves complex and/or sensitive customer complaints.
* Works directly with Audit and Compliance teams to ensure compliance with policies and procedures.
* Regularly exercises discretion and judgment in the performance of essential job functions.
* Maintains good punctuality and attendance to work.
* Follows Bank policy, procedures, and guidelines.

Knowledge, Skills & Abilities:

* Knowledge of core banking systems
* Knowledge of imaging systems
* Ability to communicate effectively both verbally and in writing, including telephone skills
* Ability to demonstrate excellent customer service skills
* Ability to demonstrate effective problem-solving skills
* Ability to work independently without close supervision
* Ability to manage multiple tasks at one time
* Ability to develop and motivate staff to achieve team goals
* Ability to develop, interpret, and provide staff guidance on bank policies and procedures while maintaining strict confidentiality and bank secrecy
* Ability to work well in a fast-paced environment with exacting deadlines
* Ability to work closely with vendor's staff and contribute to positive vendor relationships
* Ability to provide technical support to staff and internal customers
* Ability to define key reports for use by Loan Administration team
* Skill in using computer and Microsoft Office, including Word, Excel, and Outlook

Equipment Used in Job Performance/Working Environment:

* Personal Computer
* Photocopy Machine
* Facsimile Machine
* Telephone
* Document Imaging Equipment

Major Job Demands (Physical/Mental):

* Decision-making
* Problem-solving

Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

  • Loan Operations Assistant Manager

    2 weeks ago

    Ozark, United States Bank OZK Full time

    Basic Qualifications: * High school diploma or equivalent required. * Minimum of one (1) year of work experience in Loan Administration/banking support environment or related experience required. * Minimum of three (3) years of experience working with Microsoft Office required. * Minimum of two (2) years of experience in a management/supervisory role...

  • Loan Operations Assistant Manager

    2 weeks ago

    Ozark, United States Bank OZK Full time

    Basic Qualifications: * High school diploma or equivalent required. * Minimum of one (1) year of work experience in Loan Administration/banking support environment or related experience required. * Minimum of three (3) years of experience working with Microsoft Office required. * Minimum of two (2) years of experience in a management/supervisory role...

  • Loan Operations Specialist I

    2 weeks ago

    Ozark, United States Bank OZK Full time

    Loan Operations Specialist I + Job ID: 14174 + Functional Area: Credit Operations/Loan Administration/Central Credit Services + Position Type: Full-Time Regular + Experience Required: 1 - 3 Years + Location: Ozark, AR Ops Center + Department: Loan Admin + Education Required: High School Diploma or Equivalent + Relocation Provided: Email a Friend Save...

  • Loan Operations Specialist I

    2 weeks ago

    Ozark, United States Bank OZK Full time

    Loan Operations Specialist I + Job ID: 14174 + Functional Area: Credit Operations/Loan Administration/Central Credit Services + Position Type: Full-Time Regular + Experience Required: 1 - 3 Years + Location: Ozark, AR Ops Center + Department: Loan Admin + Education Required: High School Diploma or Equivalent + Relocation Provided: Email a Friend Save...

  • Loan Documentation Specialist I

    3 weeks ago

    Ozark, United States Bank OZK Full time

    This position may be located in Ozark, AR., or Dallas, GA. Job Purpose and Scope: Responsible for coordinating the loan documentation process for Home Equity Line of Credit (HELOC) loans. Works under general direction, but in conformance with established policies and procedures, to ensure all regulatory, legal, and loan policy requirements are met in advance...

  • Loan Documentation Specialist I

    4 weeks ago

    Ozark, United States Bank OZK Full time

    Basic Qualifications: * High school diploma or equivalent required.* Minimum of one (1) year of work experience with financial documents and transactions (i.e., promissory notes, loan agreements, security deeds, mortgages) required.* Minimum of one (1) year of experience with Microsoft Outlook, Word, and Excel software required.* Minimum of one (1) year of...

  • MRI Technologist II

    3 weeks ago

    Ozark, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • MRI Technologist II

    4 days ago

    Ozark, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • MRI Technologist II

    3 weeks ago

    Ozark, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • MRI Technologist II

    2 weeks ago

    Ozark, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • MRI Technologist II

    3 weeks ago

    Ozark, United States Mercy Full time

    Job DescriptionWe're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern...

  • MRI Technologist II

    2 weeks ago

    Ozark, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • MRI Technologist II

    7 days ago

    Ozark, United States Mercy Careers Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • MRI Technologist II

    1 week ago

    Ozark, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • MRI Technologist II

    1 week ago

    Ozark, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • MRI Technologist II

    2 weeks ago

    Ozark, United States Mercy Full time

    Job DescriptionWe're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern...

  • Operations Systems Support Analyst I

    3 weeks ago

    Ozark, United States Bank OZK Full time

    Operations Systems Support Analyst I + Job ID: 14119 + Functional Area: Credit Operations/Loan Administration/Central Credit Services + Position Type: Full-Time Regular + Experience Required: 1 - 3 Years + Location: Ozark, AR Ops Center + Department: Loan Admin + Education Required: High School Diploma or Equivalent + Relocation Provided: Email a Friend Save...

  • Assistant Manager

    2 weeks ago

    Ozark, United States Hibbett Retail, Inc. Full time

    Job DescriptionJob Description01272 Ozark, ALLE_301 Hibbett Retail, Inc.Job Title: Assistant ManagerDepartment: OperationsFLSA Status: Non-ExemptReports To: Store ManagerSUMMARYThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and...

  • Operations Systems Support Analyst I

    3 weeks ago

    Ozark, United States Bank OZK Full time

    Operations Systems Support Analyst I + Job ID: 14119 + Functional Area: Credit Operations/Loan Administration/Central Credit Services + Position Type: Full-Time Regular + Experience Required: 1 - 3 Years + Location: Ozark, AR Ops Center + Department: Loan Admin + Education Required: High School Diploma or Equivalent + Relocation Provided: Email a Friend Save...

  • Operations Systems Support Analyst I

    2 weeks ago

    Ozark, United States Bank OZK Full time

    Operations Systems Support Analyst I + Job ID: 14119 + Functional Area: Credit Operations/Loan Administration/Central Credit Services + Position Type: Full-Time Regular + Experience Required: 1 - 3 Years + Location: Ozark, AR Ops Center + Department: Loan Admin + Education Required: High School Diploma or Equivalent + Relocation Provided: Email a Friend Save...