Customer Service Representative
1 month ago
Minimum Qualifications:
- High school diploma or equivalent
- 1+ years of experience in customer service
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Strong problem-resolution skills
Preferred Qualifications:
- Associate's or Bachelor's degree in a related field
- Experience in the Non-Durable Goods Manufacturing industry
Responsibilities:
- Communication with customers via phone, e-mail or face-to-face.
- Process orders, forms, applications, and requests
- Direct requests and unresolved issues to the appropriate resources
- Manage customer accounts
- Prepare formal quotes for customers
- Basic knowledge, understanding, and use of technology-related resources
- Perform additional duties and responsibilities as required or assigned
- Adhere to the safety and quality policies at all times
- Comply with the company's attendance/tardiness standards
Skills:
As a Customer Service Representative, you will be using your excellent verbal and written communication skills to address customer inquiries and resolve problems. Your ability to work in a fast-paced environment and your strong problem-resolution skills will be essential to your success in this role. Additionally, your positive attitude and empathy will help you provide exceptional customer service and maintain accurate customer accounts. Finally, your ability to collaborate with other departments will ensure customer satisfaction and contribute to the success of our team.
Benefits:
- Paid Time Off
- 10 Holidays
- Paid Wellness Day
- 401k Company up to 6% company match
- Insurance: Health, Vision, Dental, Life Insurance, Short Term Disability, Long Term Disability
- Fitness Benefits
- Employee Assistance Program - Mental Health, Child Care Concierge, Legal Services
- Company Paid for Training
INDMP
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