Dispatcher

4 weeks ago


Everett, United States Northwest Ambulance Full time

What we expect from you as a Northwest Ambulance Dispatcher:

* Assessing caller information and formulating an action plan.
* Scheduling and dispatching medical transports and field crews to appropriate locations.
* Evaluating call information to determine the suitable units and level of care/response.
* Effectively conveying information to field crews in a fast-paced environment.
* Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information.
* Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
* Receiving and documenting relevant information from emergency and non-emergency calls.
* Assigning priority to calls based on urgency and importance.
* Responding to issues and coordinating with the appropriate department or supervisor for resolution.
* Operating and managing a multi-line phone system.
* Efficiently operating and managing computer systems, GANTT, and CAD.
* Maintaining accurate call logs and patient information.
* Familiarity with dispatching procedures and guidelines for field crews.
* Awareness of county and state protocols.
* Creating daily schedules for field crews.
* Monitoring field crew/rig route and status to coordinate and prioritize schedules.
* Accepting payments and diligently recording information.
* Managing multiple incidents simultaneously.
* Assisting other dispatchers as required.
* Providing precise information and instructions to callers.
* Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair.
* Performing other assigned duties.


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