Manager, Collections, Patient Financial Services

1 month ago

Louisville, United States Norton Healthcare Full time

Responsibilities

Responsible for achieving effective performance in terms of both cash received, and compliance with approved account collection processes and procedures, specific to the department. Ensures that established goals, including: Hospital A/R Days, Hospital Cash Collection, Hospital Bad Debt, Hospital Denial Recovery Percentages, Hospital Charity, and other metrics assigned by Senior Leadership, are met or exceeded in a positive manner, while adhering to Compliance Regulations. Plans, organizes, and coordinates the total daily work efforts of the department.

Key Accountabilities:

* Demonstrates leadership by organizing work team and continually assessing team to improve work performance. Establishes achievable and quantitative performance standards for staff and applies these standards in evaluating employee performance. This ensures obtaining Norton Healthcare goals, which include but are not limited to: Hospital A/R Days, Hospital Cash Collection Goal, Hospital Bad Debt Goal, Hospital Recovery Percentage, and Account Work Queue Goals.
* Plans, organizes, prioritizes, and coordinates the daily work effort for all Staff and Supervisors in the Department. This ensures the department's daily operations are running smoothly, and all accounts are worked to ultimate successful resolution. Responsible for all efforts to be documented on the various collection software, with approved account collection processes and procedures specific to each financial class/unit. Ensures that these assignments are communicated to and followed by all staff.
* Screens and selects qualified staff while maintaining adequate department staffing levels. Manages performance for all staff, including conducting performance evaluations, providing appropriate training, and administering corrective actions as necessary. Consults with Director prior to implementing discipline with employees. Responsible to ensure the Employee Engagement Goal is met for the department.
* Escalates problems/trends/suggestions, and provides feedback to other PFS Management, Revenue Cycle Managers, and Third Party Payers. This is in an effort to provide education, reduce denials, reduce re-work, and improve cash turnaround times. Attends payer meetings/denial meetings to discuss trends/denials as assigned. Ensures the accurate completion of the assignments on the Preventable Report by the established due date.
* Stays current with all State and Federal Regulations, Compliance requirements, and any other Third Party Payer Requirements. Ensures staff adhere to these regulations and requirements in the performance of their daily duties and responsibilities.

Qualifications

Required:

* With Bachelor Degree: Three years collections in a healthcare setting;
* Without Bachelor Degree: Seven years collections in a healthcare setting

Desired:

* Three years in a multi-hospital setting

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