Operations Technician I

4 weeks ago

Seattle, United States Tierpoint Full time

Overview

The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.

Responsibilities

* Provides high quality, consistent, efficient and accurate work for internal and external customer service surrounding the Company values
* Assemble/build hardware to meet client/service order specifications
* Test in-stock hardware to determine functional status
* Run diagnostic suites on Dell, Sun and HP servers
* Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services
* Assist in the installation, racking, and cabling of equipment
* Run, terminate, and test cables
* Assist in customer environment set-up, equipment installation, and equipment moves.
* Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.
* Equipment monitoring
* General understanding of TCP/IP principles
* User level experience with at least one server Operating System
* Provide remote hands and eyes support for customer issues/concerns
* General knowledge of computer system hardware setup and troubleshooting skills
* Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment
* Ability to react to alarms and escalate any and all issues through escalation procedures
* Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager
* Provide security oversight and administration based on company standards through security control program
* Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists
* Continually learn and train on duties and procedures
* Follow all safety guidelines and best practices
* Proactively manage ticket queue for timely request response and completion
* Shipping and Receiving functions
* Assist Lead Operations Technician and/or Data Center Manager with other facility related tasks
* Other duties/responsibilities as assigned by the Lead Operations Technician or Data Center Manager

Qualifications

* High School degree and/or Associates degree, or equivalent experience
* Two years working experience in a customer service/help desk environment and IT-related certifications
* Ability to make decisions with strong processing skills.
* Strong written and verbal communication skills; must communicate effectively and in a professional manner.
* Able to handle multiple tasks, manage priorities, and remain professional at all times.
* Adequate professional experience and knowledge to perform Job Responsibilities.
* Excellent verbal, written, and interpersonal skills.
* Ability to prioritize and organize effectively.
* Ability to work on multiple projects simultaneously.
* Ability to work both independently and with others.

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