Member Service Representative
4 days ago
POSITION SUMMARY:
The Member Service Representative is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.
ESSENTIAL FUNCTIONS:
Perform multiple tasks in diverse situations.
Process payments and maintain balanced cash drawer and receipting according to procedures.
Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during shift.
Apply working knowledge of DAXKO system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
Ensure maintenance of all member resource information at front desk.
Maintain neat, clean and professional appearance of front desk and lobby areas.
Attend all required trainings and staff meetings.
Greet members / visitors according to YMCA guidelines.
Track equipment loaned to members / visitors during visits.
Conduct member / program participant surveys as required.
Promote and support membership sales by following member sales process.
Provide tours to perspective members as needed.
Maintain a working knowledge of current programming, branch events, memberships, scholarships, fundraisers, pricing and other association events.
Answer telephones, respond to inquires and forward messages according to YMCA member / customer service guidelines.
Follow association Access Control guidelines.
Responsible for retail sales.
Be visibly involved with members, volunteers and staff in a positive, friendly manner that communicates and demonstrates the YMCA's core values of caring, honest, respect and responsibility.
Follow all established policies and procedures, including but not limited to, safety practices and personnel policies.
Participate in and support association events and fundraising activities.
Secure required trainings and/or certifications necessary for the position.
Other duties as assigned.
QUALIFICATIONS:
Education:
High School Diploma or GED preferred.
Minimum two years high school and 16 years old.
Experience:
Cash management experience.
Computer and keyboarding experience.
Certification(s) & Requirements:
CPR and First Aid certification and Safety training required within 30 days of hire.
Technical Skills and Knowledge:
Strong communication skills and phone etiquette.
Strong customer service skills.
Organized and able to follow directions.
Friendly, outgoing personality.
Comfortable working in a membership driven environment.
Demonstrated commitment to the mission and cause of the YMCA, and uphold its values and
ethics.
Able to work effectively with people of different backgrounds, abilities, opinions and perceptions.
Willing and able to be a mandated reporter for any signs or suspicion of child abuse or neglect.
All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-KIDS) and notifying your immediate supervisor, branch executive, risk management, and human resources.
-
Member Services Representative
1 week ago
Cleveland, United States Planet Fitness, Inc. Full timeGreet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the syste Member Services, Member Service, Representative, Customer Service, Retail, Instructor
-
Customer Service Representative
1 week ago
Cleveland, Ohio, United States Veterans Canteen Service - VCS Full timeWe are seeking a Customer Service Representative to join our team at Veterans Canteen Service - VCS. In this role, you will be the face of our organization, providing top-notch service to our customers in our cafes and retail markets.Key responsibilities of this role include:Providing personalized service to each customerProcessing sales transactions...
-
Member Services Representative
1 week ago
Cleveland, United States Planet Fitness - Full timePlanet Fitness CareersTeam Member Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will...
-
Member Services Representative
1 week ago
Cleveland, United States Planet Fitness Inc. Full timePlanet Fitness Careers Team Member Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you? Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will...
-
Member Services Representative
3 months ago
Cleveland, United States Planet Fitness Full timePlanet Fitness Careers Team Member Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you? Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will...
-
Member Services Representative
4 months ago
Cleveland, United States Planet Fitness Full timePlanet Fitness Careers Team Member Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you? Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will...
-
Member Services Representative
6 months ago
Cleveland, United States Planet Fitness Full timePlanet Fitness Careers Team Member Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you? Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will...
-
Member Service Representative West Park YMCA
1 week ago
Cleveland, United States YMCA of Greater Cleveland Full timeMember Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment...
-
Member Service Representative
3 weeks ago
Cleveland, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Member Service Representative
1 month ago
Cleveland, United States YMCA of Greater Cleveland Full timeAt the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community. POSITION SUMMARY: The Member Service Representative is responsible for...
-
Member Contact Center Representative
1 week ago
Cleveland, United States Firefighters Community Credit Union Full timeFirefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Part-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...
-
Member Contact Center Representative
6 days ago
Cleveland, United States Firefighters Community Credit Union Full timeFirefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Part-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...
-
Member Contact Center Representative
1 week ago
Cleveland, United States Firefighters Community Credit Union Full timeFirefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...
-
Member Contact Center Representative
1 month ago
Cleveland, United States Firefighters Community Credit Union Full timeFirefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Full-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...
-
Member Contact Center Representative
1 month ago
Cleveland, United States Firefighters Community Credit Union Full timeFirefighters Community Credit Union of Cleveland, OH is seeking a Member Contact Center Representative (Part-Time) to join our team. Are you a self-starter with banking experience who is interested in building a rewarding career in the financial industry with an established credit union? Do you share in the credit union philosophy of "people helping people"?...
-
Cleveland, Ohio, United States Medical Service Company Full timeJob OverviewMEDICAL SERVICE COMPANY, a family-owned and operated business with over 70 years of experience, is seeking a skilled Customer Service Representative to join our team. As a key member of our Sleep Contact Center, you will play a vital role in ensuring exceptional customer service for patients requiring durable medical equipment and respiratory...
-
Customer Service Representative
6 days ago
Cleveland, Ohio, United States The Sherwin-Williams Company Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our support team, you will be responsible for delivering exceptional customer service and order management support to external and internal customers and brands.
-
Financial Services Representative
5 days ago
Cleveland, Ohio, United States Firefighters Community Credit Union Full timeAre you a banking professional looking for a new opportunity to grow your career? Firefighters Community Credit Union of Cleveland, OH is seeking a Financial Services Representative to join our team.We offer a competitive salary, $45,000 - $55,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, vision, a 401(k)...
-
Customer Service Representative
1 month ago
Cleveland, United States Circle K Full timeCircle K - 8911 Day Drive [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...
-
Customer Service Representative
3 months ago
Cleveland, United States Circle K Full timeCircle K - 445 W Southline St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...