Operations Supervisor

1 week ago

Boston, United States Tufts Medicine Full time

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises para-professional employees. Responsibilities that typically include: Setting day-to-day operational objectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Job Overview

This position provides supervision of the Radiology administrative staff and processes and is responsible for daily operations including the scheduling, training, and coaching of staff members while ensuring optimal customer service is maintained at all times. Performs financial and statistical analysis to assist with decision making related to staffing and has financial oversight of MD payroll and scheduling systems. Works closely with the clinical leadership to optimize the efficient scheduling of the clinical staff that promotes work life balance for the clinical team. Engages in quality improvement and efficiency projects while taking ownership and resolving any customer services issues.

Job Description

Minimum Qualifications:

1. Bachelor's degree in Business or Healthcare Administration.

2. Three (3) years of experience in a similar role in a health-related field.

Preferred Qualifications:

1. Master's degree in Business or Healthcare Administration.

2. Five (5) years of experience in a similar role in a health-related field.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Maintains the physician schedule database and computer systems.

2. Supervises daily operations when necessary and serve as a point of escalation in Managers absence.

3. Supports the implementation of new initiatives and ensures the successful maintenance of existing policies and processes; continuously identify opportunities for process improvement and creating efficiencies.

4. Oversees the Radiology Department professional and hospital billing processes,

5. Establishes and maintains QA/QI initiative related to Radiology billing documentation and related (concurrency) issues.

6. Tracks missing documentation & records; develops systematic methods for maintaining the program with accurate record keeping, as well as develops improvements to current plan.

7. Works on special projects related to revenue, charge capture, and documentation. This involves knowledge of and expertise in complex radiology billing requirements.

8. Works as a team member on projects that support strategic planning and network development efforts.

9. Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment.

10. Responsible for oversight of all scheduling activities including vacations, off-site schedules, Call schedules of all specialties. Provides analysis of internal data.

11.. Acts as liaison regarding professional billing & QA/QI of those professional charges.

12. Reviews the billing discrepancy reports and identifies action plan for resolution.

13. Becomes expert on charge flow & billing requirements.

Physical Requirements:

1. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending/descending stairs, and operating office equipment.

2. Frequently required to speak, hear, communicate, and exchange information.

3. Ability to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers and symbols.

4. Requires manual dexterity using fine hand manipulation to operate computer keyboard.

Skills & Abilities:

1. Ability and willingness to learn new systems, concepts, and information; develop training material(s) and administer training program(s) accordingly, as needed.

2. Demonstrated organizational skills and attention to detail.

3. Ability to proactively seek solutions/ answers to identified problems/ questions and independently prioritize work; extreme flexibility in work assignments.

4. Strong computer literacy; Outlook, Word, PowerPoint skills, etc.

5. Ability to perform analytical analysis through the use of MS Excel or MS Access.

6. Comfortable learning new technical solutions.

7. Strong customer service and communication skills; written and verbal.

8. High degree of professionalism is necessary due to frequent interaction with various parties including but not limited to leadership, patients, patient families, physicians, insurance companies, and third-party vendors/affiliates.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.

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