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Director of Clinical Support Services

4 months ago

Duncanville, United States Bradford Health Services, Inc. Full time

JOB DESCRIPTION

POSITION TITLE: Director of Clinical Support Services

LOCATION: Residential Facilities - Warrior

DEPARTMENT: Clinical Operations

REPORTS TO: Facility C.E.O

SUPERVISES: Recovery Support Specialist, Assistant Counselors, Program Services Aides

Entry Level Qualifications:

Bachelor's degree in behavioral sciences or C.R.C. certification preferred. Three years' experience in addiction or mental health agency required. One year's experience in a supervisory position required. Verbal or written communication skills required. Computer skills preferred.

* Must be able to walk within the facility and on the grounds of the facility for approximately 1 mile per every 8-hour shift.
* Must be able to continuously sit for approximately 3hours per 8-hour shift.
* Must be able to administer CPR and be certified.
* Maintain records and have good communication skills.
* Must be able to see 20/40 corrected in each eye and hear (hearing aid acceptable).
* If recovering, two years of continuous verifiable abstinence.

General Responsibilities:

Provide supervision and coordinate training for Assistant Counselors, Recovery Support Specialist and Program Service Aides staff. Maintain work schedule to ensure adequate coverage on all shifts.

Essential Functions:

* Responsible for editing time report and ensuring time reported is correct.
* Responsible for generating work schedules and ensuring all shifts are adequately covered.
* Responsible for hiring support staff (Assistant Counselor, Recovery Support Specialist and Program Service Aides) with assistance from Human Resources as appropriate.
* Coordinate training for Assistant Counselors, Recovery Support Specialist and Program Service Aides as needed. Conduct periodic meetings with Assistant Counselors and program service aides as needed.
* Prepare and conduct evaluations for Assistant Counselors, Recovery Support Specialist and Program Service Aides. Obtain approvals from Human Resources prior to meeting with the staff.
* Assist with de-escalation of patients as needed. Document all direct care with patients in medical record. Monitor staff documentation.
* Review all occurrence reports and patient grievances and process with morning U.R. team.
* Coordinate communication between Assistant Counselor, Recovery Support Specialist and Program Service Aides with clinical staff and medical staff.
* On call for Assistant Counselor, Recovery Support Specialist and Program Service Aides call outs.
* Supervise/Coordinate non-clinical patients' outings with approval from Executive Director.
* Work closely with Lead Assistant Counselor; supervise and direct clinical support team through Lead Assistant Counselor on all shifts.
* Must maintain a professional demeanor and appearance, must not appear impaired or disoriented, but rather must present coherent and articulate speech, kept appearance, alert, oriented, and responsive to patients' needs and concerns.
* Must be able to work in a constant state of alertness to perform the job safely.
* Must be able to work in a cooperative manner with coworkers, managers, clients, and prospective clients.
* Must be emotionally and physically capable of working effectively in stressful situations.
* Regular attendance.
* Other duties as assigned.

Know and abide by the general provisions of 42 CFR Part 2, "Confidentiality of Alcohol and Drug Abuse Patient Records"; and 45 CFR "Health Insurance Portability and Accountability Act". This position has unrestricted access to patient health information.