Call Center Representative
3 weeks ago
Summary
* NOT A REMOTE POSITION
The Call Center Representative I reports to the Customer Service Supervisors and is responsible for providing Athens clients and residents of surrounding communities with a resource for insuring exceptional service, answering inquiries, fulfilling requests, maintain/update database records and resolving concerns or complaints. Call Center Representative I requires exceptional understanding of our customer community contract benefits, city ordinances, billing database, and the ability to soft collect and enroll customers into payment options during calls. The upselling of additional services is required when dealing with extra fees, extra pick-ups, and executing within contract parameters. Multi-tasking and accurate detail are critical to success of this role. Must be able to identify revenue and collection opportunities and execute during the call based on customer profile.
Job Description
* Primary function is to handle Service calls, soft collect, and present payments options.
* Secondary responsibility is to handle billing payments enhancing web pay customer base, with additional responsibility to fully set up new customers with all options during the first call transaction.
* Determines requirements by working with customer profile, requires detail based on challenge and present alternative solutions to customers.
* Must be well versed in company billing database and payment options to satisfactorily resolve customer and company requirements.
* Answers inquiries by clarifying desired information; researching, locating, and providing information.
* Up-Sells additional services by recognizing opportunities to up-sell accounts; explaining new services, charges for additional equipment, extra service requests, etc.
* Requires impeccable documentation skills keeping the customer well informed and accurate notes in database system.
* Updates and maintains call center database by entering information on every call.
* Serves as an on-site resource for customers as well as Athens sales and operations personnel.
* Updates job knowledge by participating in educational opportunities, attends mandatory training to enhance system and equipment knowledge and selling skills.
* Enhances career by accepting ownership of accomplishing new and different projects.
* Greet customers and residents in a professional & courteous manner.
* Meets or exceeds service quality and productivity goals set for the position.
* Attends various city events as Company representative.
* Performs other duties as assigned.
Required Qualifications
* Minimum of 1 - 2 years of experience in a high volume Call Center is required.
* High School Diploma/GED.
* Strong multitasking abilities and high detail is required.
* Excellent verbal, written and presentation skills.
* Proficient in building trusting relationships with customers and being attentive to their needs.
* Customer focused and exceptional listening abilities.
* Data entry by touch and typing proficiency of 45 wpm.
* Proficiency in the use of Microsoft Office software.
* Ability to effectively make quick sound decisions.
* Ability to perform physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications
* Bilingual English / Spanish
* Work experience in the waste or transportation industry.
Physical/Environmental Demands:
* Physical:
* Sitting, seeing, hearing, & smelling continuously.
* Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously.
* Eye/hand coordination, fingering (typing), handling, & wrist motion continuously.
* Bending, reaching, stretching, standing, & walking occasionally.
* Environmental:
* Exposure to dust, smoke, fumes, odors, & noise occasionally.
* Exposure to grease, oil, chemicals, & wet conditions occasionally.
* Works inside only. Position considered office only.
Salary: $21.00 per hour
Benefits:
* Competitive wages
* Comprehensive benefit package Medical, Dental, Vision
* 401K
* Life Insurance
* Paid Vacation and Sick Time
* Career plan
* Recognition programs
* Professional development learning
* An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
-
Call Center Representative
4 weeks ago
Irwindale, United States Kaygen Inc Full timeThis position for a Call Center Customer Service Energy Advisor within Client. The ideal Energy Advisor is a self-starter, customer-focused, energetic, compassionate, dependable, solutions-oriented, and committed to providing excellent customer service in a fast-paced and continually changing environment. As an Energy Advisor in Client Call Center, you will...
-
Junior Sales Representative
4 weeks ago
Irwindale, United States Q&B Foods Full timeJob DescriptionJob DescriptionLearn the sales process. Observes sales process by shadowing/traveling with sales manager; attend to sales calls. Practices sales process by calling on existing and new accounts; adhering to established sales steps.Acquire knowledge to be responsible for the development, management and growth of assigned retailer, distributor...
-
Staff Physician
3 days ago
Irwindale, United States Concentra Full timeOverview:Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...
-
Staff Physician
2 days ago
Irwindale, United States Concentra Full timeAre you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a...
-
Ophthalmologist - Baldwin Park
1 week ago
Irwindale, United States Kaiser Permanente - Southern CA Medical Group Full timeSouthern California Permanente Medical Group (SCPMG) is a physician-led partnership with strong values that support a patient-centered and evidence-based approach to medicine.Provides our physicians with the resources and support systems needed to ensure every physician can focus on practicing medicine, connecting with one another, and providing the best...
-
Ophthalmologist - Baldwin Park
5 days ago
Irwindale, United States Southern California Permanente Medical Group Full timeSouthern California Permanente Medical Group (SCPMG) is a physician-led partnership with strong values that support a patient-centered and evidence-based approach to medicine. Provides our physicians with the resources and support systems needed to ensure every physician can focus on practicing medicine, connecting with one another, and providing the best...
-
Food Service Sales/Operations Support
22 hours ago
Irwindale, CA, United States Charlie's Produce Full timeCharlie's Produce is a privately owned wholesale produce company. We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and...
-
Staff Physician
3 days ago
Irwindale, CA, United States Select Medical Full timeAre you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a...