Client Experience Coordinator

2 weeks ago

Short Hills, United States Richemont Full time

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network - giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience,

including personalized product curation, attention, and services for their creation.

CLIENT EXPERIENCE COORDINATOR - CARTIER, SHORT HILLS

Job Mission

Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. In partnership with boutique management, support the execution of individualized client experience journeys to ensure seamless and memorable experiences fostering brand loyalty. Consistently engage and partner with the overall boutique team to effectively execute all touchpoints of client experience.

Key Responsibilities

* Create exceptional client experiences
* Deliver an exceptional welcome to every client upon entry and ensure outstanding hospitality throughout the client visit, while supporting the needs of our hybrid environment
* Support with all duties at the front podium, ensuring that all appointments and walk-in clients are assisted in a timely fashion
* Utilize Maison storytelling and heritage to enhance the client experience
* As part of appointment support, assist sales associates to set the stage with impactful discovery and pre appointment browsing
* Assist the commercial team front-of-house and back-of-house with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, sales finalization (e.g., running product, gathering sales accessories, gift wrapping, food & beverage service, client data capture, Cartier Care, farewell)
* Assist clients with quick service requests, repair drop off or pick up, personalization requests, such as complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, engraving, embossing, etc.
* Assist the commercial and management teams with client development related activities, including data entry, various report management, and execution of client treatments
* Provide recommendations and personal services of the highest level that may include directions, restaurant reservations, entertainment requests, floral orders, etc.; support the creation of maps, literature, and other materials as needed
* Assist with phone duties, supporting with incoming calls, retrieval of messages and appointment setting for phone inquiries
* Consistently reach and aim to exceed all KPIs

Optimize the boutique environment

* Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue
* Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
* Assist with merchandising and overall display maintenance of the boutique (e.g., maintain proper visual standards, product maintenance and understock organization, cleanliness)
* Partner with the Operations Coordinator to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, support the order process (as needed) and optimal storage organization
* Partner with the Operations Coordinator to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
* Assist with inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
* Participate in daily set up and break down of boutique for opening/closing as needed
* Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples
* Assist with special projects as needed

Maison / industry knowledge and compliance

* Develop fundamental brand knowledge to convey Cartier heritage and values
* Understand and comply with security and operational procedures (e.g., product handling, inventory control, transaction processing, including payments, etc.)
* Remain current on all industry news, local/global competition, and connection to community
* Strive for operational excellence related to the boutique environment and upholding standards
* Share and collaborate best practices with the boutique team

Teamwork

* Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
* Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone

Qualifications

Education

* Associate's or Bachelor's degree preferred

Industry experience

* Previous experience especially in luxury retail, service or hospitality industry is a plus

Technical skills / abilities

* Excellent computer skills and use of technology
* MS Office experience required; SAP knowledge preferred
* Additional language skills are a plus

Personal skills

* Must be available to work retail hours (including weekends) and travel for trainings as needed
* Ability to work in a fast-paced, evolving environment
* Excellent analytical, organizational, and interpersonal communication skills are required
* Strong understanding of client service needs and priorities (internal and external)
* Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
* Collaborative approach with ability to foster a united work environment with a "can do" attitude
* Intellectual curiosity and passion for learning
* This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

This position is payrolled through a third party.

Learn more about life at Cartier

Nearest Major Market: New York City

Nearest Secondary Market: Newark

  • Client Experience Coordinator

    4 weeks ago

    Short Hills, New Jersey, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Experience Coordinator

    4 weeks ago

    Short Hills, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Advisor

    2 weeks ago

    Short Hills, United States Richemont Full time

    CLIENT ADVISOR, IWC SHORT HILLS MALL MAIN PURPOSE The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal. KEY RESPONSIBILITIES * Hosting...

  • Client Advisor

    3 weeks ago

    Short Hills, New Jersey, United States Richemont Full time

    CLIENT ADVISOR, IWC SHORT HILLS MALL MAIN PURPOSE The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal. KEY RESPONSIBILITIES Hosting clients...

  • Client Advisor

    4 weeks ago

    Short Hills, United States Richemont Full time

    CLIENT ADVISOR, IWC  SHORT HILLS MALL    MAIN PURPOSE   The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal....

  • Operations Coordinator

    7 days ago

    Short Hills, New Jersey, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Advisor

    4 days ago

    Short Hills, United States 24 Seven Talent Full time

    Job Title: Part-Time Client Advisor Location: Short Hills, NJ. Pay: $23-$27/hr + commission As a client advisor, we'll encourage you to take extra time to understand our customer's needs and provide an extraordinarily one of a kind, customer service experience. Essentially, you'll be helping us build strong relationships with our customers, while growing...

  • Client Advisor

    2 weeks ago

    Short Hills, United States 24 Seven Talent Full time

    Job Title: Part-Time Client AdvisorLocation: Short Hills, NJ. Pay: $23-$27/hr + commission As a client advisor, we'll encourage you to take extra time to understand our customer's needs and provide an extraordinarily one of a kind, customer service experience. Essentially, you'll be helping us build strong relationships with our customers, while growing your...

  • Client Advisor

    2 weeks ago

    Short Hills, United States 24 Seven Talent Full time

    Job Title: Part-Time Client AdvisorLocation: Short Hills, NJ. Pay: $23-$27/hr + commission As a client advisor, we'll encourage you to take extra time to understand our customer's needs and provide an extraordinarily one of a kind, customer service experience. Essentially, you'll be helping us build strong relationships with our customers, while growing your...

  • Operations Coordinator

    3 weeks ago

    Short Hills, New Jersey, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Operations Coordinator

    6 days ago

    Short Hills, United States Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Client Advisor

    2 weeks ago

    Short Hills, United States LVMH Full time

    PosteThe Louis Vuitton within Short Hills seeking a highly motivated Client Advisor with a passion for creating memorable experiences for our worldly clientele. ProfilThis is an opportunity for those who thrive in a fast-paced environment to see themselves as more than a Sales Associates but as a trustworthy personal 'advisors'- someone who is seeking to...

  • Client Care Coordinator

    1 week ago

    Vernon Hills, United States Home Instead Full time

    The Home Instead Northbrook office is a rapidly growing franchise office, looking to add to our team of professionals - come grow with us! The Client Care Coordinators in our office, are laser focused on one thing - taking immaculate care of our clients! A typical day would include care consultations with potential clients and family members,...

  • Client Service Coordinator

    7 days ago

    Laguna Hills, United States Banfield Pet Hospital Full time

    If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of...

  • Manager, Sales

    4 weeks ago

    Beverly Hills, United States Harry Winston Full time

    Job Summary ​The Sales & Client Experience Manager supports the Salon Director in all efforts to achieve the sales and client experience goals for the Beverly Hills Flagship Salon. The three primary focus areas will be the coaching and development of the Sales Executives & sales support staff, consistently delivering all HW Beverly Hills clients and...

  • Manager, Sales

    3 weeks ago

    Beverly Hills, United States Harry Winston Full time

    Job SummaryThe Sales & Client Experience Manager supports the Retail Director in all efforts to achieve the sales and client experience goals for the Beverly Hills Flagship Salon. The three primary focus areas will be the coaching and development of the Sales Executives & sales support staff, consistently delivering all HW Beverly Hills clients and prospects...

  • Client Experience and Hospitality Associate

    2 weeks ago

    Beverly Hills, United States Ralph Lauren Corporation Full time

    The Hospitality Support Associate ensures that exceptional luxury service standards, product/brand expertise, and hospitality are consistently communicated to all customers through all customer contact points, including in-person and over the telepho Hospitality, Associate, Hospital, Customer Experience, Client, Experience, Business Services

  • Store Manager

    3 weeks ago

    Short Hills, United States Golden Goose Full time

    Title: Store ManagerReporting to: Regional ManagerDepartment: RetailGolden Goose is looking for a passionate and customer-focused Store Manager! The Store Manager will ensure the accomplishment of commercial targets (sales volume. main KPIs, profitability and client development), the development of brand awareness and the management and development of their...

  • Store Manager

    3 weeks ago

    Short Hills, United States Golden Goose Full time

    Title: Store ManagerReporting to: Regional ManagerDepartment: RetailGolden Goose is looking for a passionate and customer-focused Store Manager! The Store Manager will ensure the accomplishment of commercial targets (sales volume. main KPIs, profitability and client development), the development of brand awareness and the management and development of their...

  • Client Service and Boutique Admin Coordinator

    4 weeks ago

    Beverly Hills, California, United States Richemont Full time

    MAIN PURPOSEReporting to the IWC Boutique Manager, the Client Service and Boutique Admin Coordinator is responsible for managing the daily boutique operations along with the after-sales of the boutique. The responsibilities include managing all aspects of the day-to-day processes, including key administrative support for transactional activities, financial...