![St. Charles Health System](https://media.trabajo.org/img/noimg.jpg)
Laboratory Support Services Assistant
4 weeks ago
Typical pay range: $20.57 - $26.74
ST. CHARLES HEALTH SYSTEM
JOB DESCRIPTION
TITLE: Laboratory Support Services Assistant
REPORTS TO POSITION: Laboratory Support Services Supervisor
DEPARTMENT: Laboratory
DATE LAST REVIEWED: July 2021
OUR VISION: Creating America's healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The laboratory departments provide many services to our multi-hospital organization and outreach community including: blood collection, processing, testing, and reporting of results, spanning all disciplines of laboratory medicine.
POSITION OVERVIEW: The Laboratory Support Services Assistant at St. Charles Health System provides support services for St. Charles Health System Laboratories. This position provides excellent customer service by: answering all incoming calls, providing information about specimen requirements, ordering tests, handling courier dispatch and monitoring standing and pending outpatient lab orders. The Assistant will assure clean lab claims are processed. This position does not directly manage any other caregivers, however may be asked to review and provide feedback on the work of other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Assists with the maintenance of chargeable codes and with identifying charging rules in the Laboratory Information Systems (LIS). Assists with new and revised test change requests.
Assists and coordinates with information services and the charge master team on all laboratory specific charge codes, pricing and charge master maintenance.
Supports the supervisor with updates to procedures, training and competencies.
Performs laboratory office functions (i.e., fax, telephone, distribute reports, data entry, etc.).
Provides voice to voice client services. Communicates priority results to providers, clients and patients assuring excellent patient care. Uses correct resources to find test information.
Assures proper documentation of tests billed from LIS for all patient types according to hospital policies. Monitors, prepares and maintains bills to SCHS laboratory clients and helps reconcile monthly invoices for services provided.
Reviews monthly reference lab invoices and submits for payment in a timely manner. Identifies issues and completes resolutions for discrepancies with charges or payments. Notifies lab management when appropriate.
Prioritize duties and performs accurate and timely completion of follow up tasks, and add-on tests according to urgency of need and type of tests ordered. Navigates through multiple complex computer systems to meet testing requirements and verify specimen integrity.
Properly dispatches and communicates with Laboratory couriers for all stat and routine requests.
Uses all systems and approved websites necessary to perform charge capture audits, specimen registrations, pre-billing edits, resolution for lab denials and simple visit coding. Troubleshoots identified issues. Makes corrections timely and according to policies assuring clean lab claims are submitted. Notifies patient financials and supervisor for unresolved issues when necessary to assure correct and timely billing.
Monitors, resolves and completes follow up tasks and work queues for result reporting errors, order issues and discrepancies, registration and charge exception issues. Documents and makes corrections according to procedures, notifies supervisor and IT when appropriate for unresolved system issues.
Manages data entry and resolution of lab errors. Maintains Access database. Creates and maintains files and graphs to monitor caregiver monthly performance with key indicators, reports findings in a timely manner to lab management according to procedure.
Understands and accurately quotes lab tests prices. Refers all requests for updated price lists to supervisor.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: High school diploma or GED.
Preferred: Bachelor's or Associate's degree or participation in college level science classes.
LICENSURE/CERTIFICATION/REGISTRATION:
Required: N/A
Preferred: N/A
EXPERIENCE:
Required: Minimum one (1) year of customer service work experience.
Preferred: Two (2) years of experience in a laboratory setting. Experience with medical terminology, coding or insurance billing for medical services.
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Communication/Interpersonal
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
Strong teamwork and collaborative skills.
Ability to effectively reach consensus with a diverse population with differing needs.
Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.
Ability to work under pressure in a fast-paced environment.
Organizational
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Strong analytical, problem solving and decision making skills.
Technical
Experience using multiline phones.
Moderate to advanced computer skills
PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
.
Schedule Weekly Hours:
0
Caregiver Type:
Relief
Shift:
Variable (United States of America)
Is Exempt Position?
No
Job Family:
ASSISTANT LAB
Scheduled Days of the Week:
As Scheduled (may include weekends and holidays)
Shift Start & End Time:
varies
-
Director, Laboratory Services
4 weeks ago
South Bend, United States Beacon Health System Full timeFull-time 615 N. Michigan Street Management Day Reports to the Executive Director/VP of Operations. Directs and manages laboratory services provided by the Hospital in accordance with objectives of the Memorial Hospital, Beacon Health System and the medical staff, consistent with legal, regulatory, and accrediting standards. Assists in evaluating and...
-
Bend, United States K.A. Recruiting Full timeMEDICAL LABORATORY PROFESSIONAL NEEDED IN CENTRAL OREGON full time, permanent position extremely competitive salary of $26.27/hr - $45.50/hr DOE & certification excellent benefits sign-on & retention bonus relocation assistance dependent on distance Medical, Laboratory Technician, Laboratory, Technician, Scientist, Healthcare, Staffing
-
Bend, United States KA Recruiting Inc. Full timeMEDICAL LABORATORY PROFESSIONAL NEEDED IN CENTRAL OREGON full time, permanent position extremely competitive salary of $26.27/hr – $45.50/hr DOE & certification excellent benefits sign–on & retention bonus relocation assistance dependent on distance generalist opportunity ASCP or AMT certification preferred DON'T WAIT! Click apply, email your resume to...
-
Behavioral Health/Psychiatry Navigator
2 weeks ago
Bend, Oregon, United States Interpath Laboratory Full timeHigh Lakes Health Care, of Praxis Health, is seeking a motivated team-player to work as a Behavioral Health/Psychiatry Navigator (BHN) on our primary care behavioral health team. The Behavioral Health Navigator works as a care coordinator and as a provider extender that guides patients through and around barriers in the complex healthcare system. This is a...
-
Customer Service Support Rep
1 week ago
South Bend, Indiana, United States Labcorp Full timeLabCorp is seeking a Customer Service Support Representative to join our team. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of...
-
Behavioral Health/Psychiatry Navigator
1 month ago
Bend, United States Interpath Laboratory Full timeHigh Lakes Health Care, of Praxis Health, is seeking a motivated team-player to work as a Behavioral Health/Psychiatry Navigator (BHN) on our primary care behavioral health team. The Behavioral Health Navigator works as a care coordinator and as a provider extender that guides patients through and around barriers in the complex healthcare system. This is a...
-
Medical Laboratory Technician
1 month ago
South Bend, United States Beacon Health System Full timeFull-time 615 N. Michigan Street Laboratory Night 10% Shift Differential- Premium Pay!!! Reports to the Lab Technical Supervisor. Independently performs qualitative and quantitative laboratory tests in assigned section(s) following established policies and procedures. Identifies problems that may adversely affect test performance and/or results and uses...
-
Medical Laboratory Technician
4 weeks ago
South Bend, United States Sigma Inc Full time247129 - Medical Laboratory Technician - South Bend, WA - Permanent Full Time Sigma Healthcare Staffing is currently looking for MT/MLT to work onsite at contracted facilities . Shift Information: Day Shift 6am-4:30pm Monday - Thursday with possible daily or weekend call. Medical Lab Tech Has professional responsibilities for planning, performing,...
-
Gila Bend, United States K.A. Recruiting Full timeMedical Technologist OR Medical Laboratory Scientist at a non-profit general medical and surgical hospital located in Western Arizona! This Award Winning Hospital has been recognized for exceeding patient safety services; improvement, quality and per Laboratory, Scientist, Clinical, Medical, Clinic, Healthcare, Staffing
-
Laboratory Test Data Auditor
5 days ago
Bend, United States ATR International Full timeJob Title: Clinical and Health - Data Auditor (of laboratory test results)Type: Contract - 6 MonthsPay: $30.00/hrShift - 4x10 Tues-Fri.Location:195 McDermott Rd, North Haven, CTWe are seeking a Clinical and Health - Data Auditor for a very important client. SummaryProvides support for analytical data review in a fast-paced GMP laboratory environment. Authors...
-
Gila Bend, Arizona, United States K.A. Recruiting, Inc. Full timeMedical Technologist OR Medical Laboratory Scientist at a non-profit general medical and surgical hospital located in Western Arizona This Award Winning Hospital has been recognized for exceeding patient safety services; improvement, quality and performance excellence; bariatric surgery; stroke program and more If you are looking to join a top healthcare...
-
Gila Bend, United States K.A. Recruiting, Inc. Full timeMedical Technologist OR Medical Laboratory Scientist at a non–profit general medical and surgical hospital located in Western Arizona! This Award Winning Hospital has been recognized for exceeding patient safety services; improvement, quality and performance excellence; bariatric surgery; stroke program and more! If you are looking to join a top healthcare...
-
Gila Bend, United States K.A. Recruiting, Inc. Full timeNEW Medical Laboratory Scientist OR Medical Laboratory Technician Needed at a not–profit general medical and surgical hospital located in Western Arizona! This Award Winning Hospital has been recognized for exceeding patient safety services; improvement, quality and performance excellence; bariatric surgery; stroke program and more! If you are looking to...
-
Gila Bend, Arizona, United States K.A. Recruiting, Inc. Full timeNEW Medical Laboratory Scientist OR Medical Laboratory Technician Needed at a not–profit general medical and surgical hospital located in Western Arizona This Award Winning Hospital has been recognized for exceeding patient safety services; improvement, quality and performance excellence; bariatric surgery; stroke program and more If you are looking to...
-
Clinical Laboratory Scientist OR MT OR MLS
2 weeks ago
Gila Bend, Arizona, United States K.A. Recruiting, Inc. Full timeNew Opportunity: Are you a Medical Laboratory Scientist or Medical Laboratory Technician looking for a job in a leading not-for-profit hospital in Western Arizona? This renowned hospital has received awards for its exceptional patient safety services, quality improvement, and performance excellence in bariatric surgery and stroke programs. Join a top...
-
Medical Assistant
4 weeks ago
South Bend, United States Indiana Health Centers, Inc. Full timeDescription: **Indiana Health Centers, Inc. (IHC**) **is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we...
-
Nursing Assistant- Phlebotomy
1 month ago
Bend, United States Department Of Veterans Affairs Full timeSummary The Phlebotomy/Nursing Assistant (NA) will practice in the Primary Care Clinics and may be assigned to the clinics located in Portland, Vancouver, Bend, Salem, Fairview, West Linn, or Hillsboro. Incumbent may assist members of the PACT Teamlet or support the work of the expanded...
-
South Bend, United States HexaQuEST Global - Healthcare Full timeJob Description:Medical Lab Scientist or Medical Lab TechnicianThis is a union position, not salaried, but hourly. Medical Laboratory Scientist -wage is based on experience- Wage range ***- *** Medical Lab Technician -wage based on experience- Wage range ***-***Has professional responsibilities for planning, performing, evaluating, and reporting CLIA 88...
-
South Bend, United States Tekfortune Inc. Full timeJob Description:Medical Lab Scientist or Medical Lab TechnicianThis is a union position, not salaried, but hourly. Medical Laboratory Scientist -wage is based on experience- Wage range ***- *** Medical Lab Technician -wage based on experience- Wage range ***-***Has professional responsibilities for planning, performing, evaluating, and reporting CLIA 88...
-
Lab Technician
4 weeks ago
Bend, United States Kelly Services, Inc. Full timeLocation: Bend OR Pay Rate: $20 per hour Contract Length: 12 months How will you make an impact? The lab technician will provide support for scientists in a fast-paced and dynamic R&D and GMP laboratory areas. Your contributions will aid in advancing Lab Technician, Technician, Healthcare, Staffing, Laboratory