Telephone Operator Per Diem

3 weeks ago

Miami Beach, United States Mount Sinai Medical Center of Miami Beach Full time

Telephone Operator

Per Diem Weekends - Bilingual in Spanish

Saturday and Sunday 7:30 AM - 4 PM and on call Mon, Tues, and Weds.

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:

* Answers all incoming calls professionally, timely and places them on hold as necessary; doesn't let calls wait in que
* Follows customer service standards for phone communications as set by department management, based on Customer Service training session and materials
* Supports other team members with questions and provides direction to them when needed
* Takes time to listen and hear what the caller is requesting; doesn't transfer the call without hearing full explanation of callers need
* Responds to all hospital codes/emergencies and notifies all hospital staff as required by department procedures
* Has a full knowledge of all hospital pertinent staff and pertinent department extensions without using reference material
* Monitors alarm indicators and enunciators for hospital locations and notifies appropriate staff
* Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff
* Demonstrates a strong sense of urgency to all emergency calls and is an expert in these scenarios
* Follows medical center's policy regarding releasing any patient information
* Ability to decipher and react in most situations that are outside of the typical work flow or experience

Requirements:

* High School diploma
* 1 year of related work experience
* Bilingual in Spanish required

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

* Health benefits
* Life insurance
* Long-term disability coverage
* Healthcare spending accounts
* Retirement plan
* Paid time off
* Pet Insurance
* Tuition reimbursement
* Employee assistance program
* Wellness program
* On-site housing for select positions and more

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