PT Scheduler

3 weeks ago

Moon Township, United States ServiceLink Full time

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day?  ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler.  The ideal candidate must possess excellent communication and problems-solving skills as well as a strong desire to provide customers with the highest level of satisfaction.  If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink.  We encourage you to apply today

 

** This is a part-time position at 25 hour per week. (5 days a week, 5 hours a day, anywhere between Noon and 8 PM) **

 

 

 
A DAY IN THE LIFE

 

 
 In this role, you will…

 

·        Schedule appointments with Signing Agents.

·        Confirm appointments with borrowers in order to meet specific scheduling and signing requirements.

·        Build and maintain working relationships with team members, management and signing agents.

·        Montitor the scheduling queue to ensure client turn times are met.

·        Review special instructions and order notes to ensure appointments are scheduled accurately.

·        Monitor the scheduling systems to ensure the team is not falling behind.

·        Working the assigned tasks given for that day.

 

 

WHO YOU ARE

 

  


You possess …

 

·        A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.

·        The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.

·        Excellent verbal and written communication skills.


·        Enter scheduling requests as necessary

·        Assign scheduling requests within the company’s turn time per client agreement

·        Sending recruit requests to your managing team within a timely manner

·        Monitor vendor fees to ensure fee guidelines are being met

·        Obtain management approval for any fees exceeding the regions fee limit

·        Adhere to all company policies and procedures

·        Meet minimum production goals and quality requirements as set by management

·        Proficient in ServiceLink operating systems and internal search engines

·        Perform all other duties as assigned

 


·        High School diploma or equivalent preferred

·        Demonstrate good communication and customer service skills

·        Detail oriented, efficient and organized

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