Enterprise Service Technician

4 weeks ago

West Palm Beach, United States ADT Security Services, Inc Full time

Company Overview:

The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary:

The primary function of this position is to service, troubleshoot and repair low voltage panels, wiring and devices. Typically works on less complex issues or assists a more senior service tech with complex issues.

Duties And Responsibilities:

* Services, troubleshoots and repairs low voltage panels, wiring and devices.
* Provides reliable, high quality customer support.
* Provides customer instruction on system operation and functionality.
* Performs system testing and signal verification.
* Maintains the necessary truck stock/inventory (equipment and tools).
* Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
* Ensures the progress and completion of assigned tasks.
* Provides documentation of service and hours worked.
* Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
* Must have a strong work ethic.
* Must be detail-oriented.
* Must complete other projects, as assigned.

Qualifications - External

Minimum Qualifications (Education, Skills & Experience):

* Minimum of High School Diploma/Vocational Training.
* Must have one (1) or more years of experience.
* Must have a working knowledge of trouble shooting enterprise intrusion systems, fire systems, CCTV, intercom access control systems.
* Working knowledge of local/national codes desired.
* Must be able to read drawings and pull wires accordingly.
* Must have a valid driver's license and be able to clear a drug screening.

Certification/Licensing:

* Must obtain NICET Level I Certification within one (1) year (for fire alarm systems only).
* Must obtain and retain any specific product certifications and/or licenses that are required by national, state and local codes.
* Requires 25 % to 50 % proficiency in ADT Commercial's Enterprise product offerings.

Work Environment:

* Exposure to outside weather conditions, risk of electrical shock, and harsh work environments.
* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

* While performing the duties of this job, the employee is regularly required to:
* Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
* Use vision abilities including: close, distance, peripheral, depth, and color.
* Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
* Lift, move, and hold up to approximately 50 lbs.
* Must be able to work a full-time, flexible schedule with "on call availability" and must be able to travel on short notice.
* Must be able to drive a motor vehicle (day and evenings) for extended time periods.

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