Internal Parts Specialist
3 weeks ago
SUMMARY:
This position is responsible for providing support to internal customers on parts and accessories requiring an elevated level of expertise, estimates and/or installation. The Internal Parts Specialist role is designed to increase parts and accessories sales by effectively working together with internal customers.
* Professionally assist internal customers in providing information and estimates on parts and accessories
* Be available and mobile to assist internal/external customers throughout the dealership and resort, making it a seamless experience for the customer.
* Follow up with customers in a timely manner
* Research pricing and availability of parts and billing customer for parts and accessories.
* Receive part requests and verify information.
* Verify orders and shipments, and follow through to insure quality installation.
* Maintain communication with customer and vendor source, and monitor shipping and installation of product.
* Pull parts from warehouse as needed
* Prepare required reports.
* Attend all company required meetings and training.
* Additional responsibilities as requested or required.
QUALIFICATIONS AND EXPERIENCE:
* Previous RV/auto parts experience preferred.
* Must have excellent customer service and communication skills, both verbal and written.
* Basic Accounting skills.
* Ability to use telephone, calculator, fax machine & computer keyboard.
* Ability to speak, read, write and comprehend English
EDUCATION:
* High school diploma or equivalent
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