Patient Care Technician

Job Description

POSITION SUMMARY

Assists in the care of patients by providing routine, non-professional nursing care utilizing advanced medical and surgical skills typically beyond the Nursing Assistant level. Takes patients' vital signs, observes and communicates changes in patient conditions. Requires CNA certification.

Principal Duties:

Provides safe, effective and efficient patient care as directed by assigned licensed nurse.

a. Assists with obtaining basic patient information as part of the nursing history or ongoing assessment and reports abnormal values to the appropriate nurse.

b. Orients patients to the care environment to promote patient comfort and safety.

c. Observes and reports obvious physical and emotional patient changes to assigned nurse.

d. Monitors patients for special risks and reports observations to assigned nurse (i.e., falls, skin breakdown).

e. Makes regular patient visits to provide all patients with quick response to their needs.

f. Seeks guidance and direction in prioritizing multiple demands to effectively meet patient's needs.

g. Demonstrates knowledge and skills to provide care appropriate to the age of the patient served in the assigned work area. Recognizes normal/abnormal vital sign parameters depending on age of patient.

.h Documents completely and accurately according to the unit and division standards, including safety measures.i. Remains calm and effective in emergency situations and follows appropriate guidelines.

j. Performs and completes all assigned skills and duties as outlined care plans, critical pathways, competencies, skills lists, standards, policies and procedures.

k. Demonstrates manual dexterity abilities to perform precise skills required to meet patient care needs.

l. Demonstrates the ability to operate and maneuver patient care equipment safely.

m. Initiates equipment to ensure patient safety (bed alarm, side rails, trapeze, and restraints).

n. Demonstrates the ability to use proper body mechanics to safely transfer and move patients.

o. Practices infection control procedures and observes Standard Precautions (including appropriate use of Personal Protective Equipment).

p. Demonstrates knowledge of role in emergency situations (Code 99, Code Red, Code 13, Code D).

q. Maintains area of responsibility in neat and orderly condition. (Patient rooms are neat and uncluttered, etc.)

r. Stocks and returns equipment and supplies to proper storage area.

s. Reports broken and unsafe equipment to appropriate personnel and/or Department Manager.

Customer Service:

* Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
* Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned.
* Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
* Keeps customer's information confidential, including public places such as elevators or the cafeteria.
* Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
* Demonstrates commitment to excellent service recovery when a customer's expectations have not been met.

Commitment to Co-Workers:

* Offers assistance to colleagues and other departments when needed.
* Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
* Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
* Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences.
* Provides co-workers with a status.

Communication Etiquette:

* Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions.
* Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
* Does not text or use e-mail during meetings (except for exigent or emergency situations).
* Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
* Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
* Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
* Returns email and voicemail messages promptly but no later than within one business day (24 hours).
* Always mindful of voice and language in public.

Self Management:

* Participates in assigned educational programs within hospital and outside of hospital as assigned by the Program Coordinator to maintain optimum knowledge base to provide superior assistance to the Physical Medicine Residency Program.
* Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
* Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes.
* Completes mandatory, annual education and competency requirements.
* Follows UMCRH safety, infection control and employee health standards.
* Demonstrates responsibility for personal growth, development and professional knowledge and competency.
* Adhere to all UMCRH and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times.
* Reviews, signs, and adheres to UMCRH and/or departmental confidentiality statement.

Company Description

Qualifications

POSITION REQUIREMENTS:

Licensure/Certification/Registration

Required: Current Maryland certification in good standing as a Certified Nursing Assistant (CNA).

Alternative training: Completion of first clinical year of NLN-approved nursing program, graduate of an approved RN or LPN program, or EMT-B or Armed Forces Corpsman.

Required: Certification in Pre-Transport/Post-resuscitation Stabilization Care of Sick Infants Guidelines for Neonatal Healthcare Providers (STABLE) is required of staff assigned to 672 - Nursing NICU, 651-Nursing (Post-Partum), Nursing 708 - Labor & Delivery

EDUCATION

* Entry Level: Equivalent to a High School diploma or GED; basic employment skills
* Formal Education/Training: equivalent to an Associate's degree (2 years college); requires knowledge and experience of a specialized field.
* Professional: Equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field.
* Advanced Professional: Equivalent to a Master's degree; knowledge in more than one discipline.
* Expert: equivalent to PhD, M.D., J.D., Specialized knowledge often requiring license or certification.

MICROSOFT WORD

* Not Applicable
* Basic: Perform daily word processing tasks, such as, producing routine letters, memorandums, and informal reports. Able to use basic formatting, editing, printing functions, and understands the document page set-up.
* Intermediate: Use and create a variety of templates, complex tables, merges; manage table data, sort and filter merges, and also performs basic work in existing Macros. Able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports.
* Advanced: Produces very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements. Able to use and create a wide range of graphic effects and has full mastery of Macro commands.

MICROSOFT EXCEL

* Not Applicable
* Basic: Performs tasks and work with data in worksheets. Able to enter and correct data, modify a workbook, format a worksheet, and use printing functions.
* Intermediate: Work with multiple worksheets, filter data, use integrate functions, and manipulate databases. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel.
* Advanced: Use advanced techniques for analyzing and manipulating data in Excel. Use customized functions (Names, VLOOKUP, IF, IS) and work with Pivot Tables. Able to automate some operations, manage Macro commands, and create MS Excel applications.

MICROSOFT ACCESS

* Not Applicable
* Basic: Design, create, and modify databases, tables, queries, forms, and reports. Understands the different database concepts and structures and is familiar with data validation and indexing techniques.
* Intermediate: Use complex query techniques, create efficient forms and reports, and create Macros to automate these forms.
* Advanced: Develop an application and tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code.

COMMUNICATION

* Simple Written and Verbal Instructions: Work requires the ability to understand and respond to simple written or verbal instructions. Incumbents must respond appropriately to instructions, questions, or requests for information. Work occasionally requires contact with patients and/or visitors which involves courtesy.
* Exchange Information on Factual Matters: Work requires the ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital/corporate policies, and/or relay messages to appropriate personnel. This type of interaction enquires courtesy and tact when dealing with patients, visitors, and/or hospital/corporate employees. More sensitive situations may be referred to others as appropriate.
* Effective Oral/Written Skills and Provide Empathy: Work requires the ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations d. Conflicting Issues; Mediate; Strong Writing Skills: Work requires communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions or well-developed writing skills.
* Persuade and Negotiate on Important Matters: Work requires communication skills in order to persuade and negotiate with others on important matters, such as negotiate contracts, appeal reimbursement decisions and writing grants.
* Manage Staff and Persuade/Negotiate with Peers: Work requires the communication skills necessary to effectively manage the employees within assigned department and to persuade and negotiate with peer-level managers on issues and programs that impact the department. Work requires effectively dealing with conflicting views or issues and mediating fair and workable solutions.
* Advanced Skills & Ability to Represent Hospital /Company: Work requires advanced interpersonal/communication skills in order to present the hospital/corporation in legal proceedings, negotiate in extremely important and sensitive situations, persuade members of senior management on issues and programs that impact the assigned department, represent the hospital/corporation to external parties, or perform other duties requiring a comparable level of communication sills.

PROBLEM SOLVING

* Entry Level - Service: Work requires the skills to read and understand instructions, add and subtract numbers, and make comparisons between numbers and letters.
* Administrative Support: Work requires the analytical skills to gather and interpret data in situations in which the information or problems are relatively routine.
* Technical: Problems resolved through well developed processes and procedures and requires basic scientific, mathematical or technical level training.
* Professional/Supervisory: Problems resolved mostly through defined processes and procedures, application of in-depth knowledgeusually acquired through professional level training.
* Management: Problems solved through independent interpretation of department and company guidelines, processes and procedures and application of in-depth, experience-based knowledge.
* Advanced - Professional/Management: Complex problems involving various analyses, summarizing of information and data in order to solve problems through defined processes and procedures or independent interpretation of guidelines, application of in-depth knowledge usually acquired through advanced professional level training. Problems and situations may cross departmental/divisional lines.
* Senior Management: Highly complex problems requiring the application of scientific or technical principles, theories and concepts and in-depth, experience-based, cross-functional knowledge.
* Executive Management: Work requires the analytical skills to identify and resolve extremely complex strategic and operational problems which require innovative solutions based on extensive, cross-functional knowledge

CONTACTS INSIDE & OUTSIDE FACILITY/CORPORATION

a. Outside the Department but Within the Company: Regular contacts outside the department, but generally within the company, to give

or get information.

b. Outside Company to Give and Receive Information: Regular contacts outside the Company to give or get information. Requires

courtesy, tact, and some knowledge of Company procedures.

c. Within/Outside Company with Tact & Discretion: Frequent contacts, within or outside of the Company. Requires tact, discretion, and

working knowledge of Corporate procedures and policies.

d. Within/outside Company; Considerable Tact/Discretion: Contacts, within or outside the Company, as a Company representative in a

specialized area of knowledge or technical field. Requires considerable tact and discretion, and some persuasion to obtain approvals,

consent and action.

TRANSPORTATION (Work Related)

a. Not applicable.

b. Required: Valid driver's license with access to transportation. Must be insured for his/her state's minimum personal injury and property

damage liability.

c. Required - Use Company Vehicle: Valid driver's license (Class C) in good standing.

d. Preferred: Valid driver's license with access to transportation. Must be insured for his/her state's minimum personal injury and property

damage liability

Additional Information

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