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Server - Long Wharf

2 months ago

Boston, United States SWRG INC Full time
Job Details

Job Location
S&W Atlantic Wharf - Boston, MA

Job Category
Restaurant - Food Service

Description

The Server position is responsible for enhancing the guest experience by recommending and serving food and beverages according to Smith & Wollensky's high-quality standards. The Server is one of the primary contacts that a guest has, interacts directly with guests to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. The Server must always maintain a friendly and attentive demeanor.

DUTIES & RESPONSIBILITIES:
  • Greet guests warmly, take their food and beverage orders.
  • Explain menu items, ingredients, and preparation methods to guests. Ask about allergies.
  • Enter food and beverage orders into POS system accurately.
  • Provide attentive and personalized service, anticipating guests' needs.
  • Check on guests during their meals to ensure satisfaction and address requests/concerns.
  • Refill drinks, clear plates, and reset tables.
  • Assist with tidying tables, clearing leftovers, setting up stations, and maintaining a pleasant dining area.
  • Handle guest complaints or concerns professionally and bring issues to management when necessary.
  • Present bills to guests and process payment transactions accurately and quickly.
  • Participate in pre-shift meetings and training sessions as required.
  • Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.

Qualifications

  • Excellent interpersonal and communication skills.
  • Ability to handle cash and paperwork accurately.
  • Demonstrates good judgment.
  • Must be knowledgeable of Smith & Wollensky's menus, policies, and procedures.
  • Must be well versed in Point-of-Sale system.
  • Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
  • Must be able to perform under pressure in a high-volume restaurant setting.

MINIMUM EDUCATION & TRAINING:
  • High school diploma or equivalent
  • Previous experience in a restaurant or customer service role is preferred.

Smith & Wollensky offers its servers incredible benefits, such as paid time off, 401K, a flexible schedule, complimentary family meals at each shift, employee dining discounts (50% off when dining with friends or family) & opportunities for advancement.