Host / Hostess

Company Description

Auberge du Soleil is the flagship location of the Auberge Resorts collection. Service is attentive yet unobtrusive, genuine yet poised. Our employees are committed to ensuring that each guest's stay is perfect. Auberge du Soleil is a member of Relais & Châteaux, an international association of 500+ elite independent hotels and restaurants in 60 countries. Founded in France and headquartered in Paris, the association serves as an ambassador for the French "joie de vivre" and the highest culinary standards. As an employee of Auberge du Soleil, you will enjoy not only the stunning beauty of our gorgeous Napa Valley hillside, but also competitive pay, benefits, and a challenging, fun working environment.

Job Description

The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

* Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
* Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
* Coordinate with restaurant and to optimize guest placements, avoiding overbooking and ensuring smooth flow.
* Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
* Maintain cleanliness, sanitation, and organization of the host/hostess station and assigned work areas.
* Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
* Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
* Resolve guest complaints promptly to ensure satisfaction.
* Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
* Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.
* Pay Range is $30-$40 (this includes the hourly rate + tips and is an estimate based on business).

Qualifications

* Prior experience in customer service or hospitality, preferably in a high-end setting.
* Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
* Flexibility to work a variable schedule, including weekends and holidays.
* Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.
* Prior experience with Open Table preferred.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Terre du Soleil Ltd is an Equal Opportunity Employer, M/F/D/V. Terre du Soleil Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Terre du Soleil Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.