GENERAL SUMMARY

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.

PRINCIPAL DUTIES AND RESPONSIBILITIES

* Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets.
* Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries.
* Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses.
* Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment.
* Interpret a doctor's prescription and suggest products and enhancements to address specific prescription requirements
* Responsible for completing department training program and all necessary educational requirements to perform job responsibilities
* Answer and address customer concerns and questions.
* Direct customer to the appropriate source when unable to address customer questions.
* Handle multiple customers effectively with tact and a sense of urgency.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

* Requires high school diploma or GED
* Previous computer experience and basic math skills preferred
* Previous customer service or optometric tech experience preferred.
* Computer and/or electronic medical records knowledge preferred.
* Retail and/or hospitality and/or customer service experience preferred.
* Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
* Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
* Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS

* Works in a retail optical environment.
* Requires evening and weekend hours.

Additional Information

* Organization: Community Care Services
* Department: HF Optimeyes Southfield SVC
* Shift: Rotating
* Union Code: Not Applicable