Manager Private Collections
3 weeks ago
POSITION SUMMARY:
Manage the centralized collections operations for Private Pay with the business goals to:
* Improve DSO
* Reduce DSO Target Ratio
* Improve Private Collection %
Lead, manage and develop staff to deliver positive business results.
Assure compliance with policies and procedures. Develop new policies and maintain existing policies consistent with evolving business objectives.
Is a member of the CBO Management Team.
RESPONSIBILITIES/ACCOUNTABILITIES:
* In collaboration with Director, CBO and Regional Controller, establish and communicate Collection Goals.
* Monitor accounts aging on a daily basis; adjust workload and assign staff to ensure success.
* Manage staff performance by monitoring daily activity reports and taking appropriate action.
* Manage staff performance, conduct performance review, and take appropriate action.
* Interview all candidates and make hiring decision.
* Report weekly - monthly results -- Collections - Forecast.
* Assure timely and complete submission of entries for Medicare Reimbursable Bad Debt (for Private) submission.
* Develop alternative payment plans/concepts in order to maximize GHC collection potential.
* Offer solution for non-compliance accounts. Provide general guidance, re-assign staff, and transfer to Delinquent Accounts.
* Offer techniques in negotiating, influencing and problem solving -- all within Fair Debt Credit Protection Act -- in order to remove roadblocks associated with customer account collection.
* Manage vendor relationships and performance associated with collection activities.
* Demonstrates care and compassion to ensure that all internal and external customers consistently receive the highest quality of service.
* Shows respect and appreciation to others.
* Works with a positive attitude, demonstrating teamwork and enjoyment for the job.
* Demonstrates focus and discipline to in doing the best job possible.
* Exhibits honesty and integrity in all aspects of the job.
Performs all other duties as assigned
MPC2
Qualifications:
SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS: 1. Bachelor's Degree and 10 -- 15 years progressive Accounts Receivable Management experience. 2. Experience managing staff of 10 or more. 3. Ability to effectively communicate with Sr. Management.
Other Info
* Position Type: Full Time
* Pay Target: $70K - $80K anually
* Job City: Philadelphia
* Requisition Number: 492364
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