Collections Analyst

4 weeks ago

Irving, United States FloHawks Plumbing Septic Full time

Position Overview:

Liquid Environmental Solutions is seeking a skilled professional to join our team as a Collection Specialist our of our Irving Office. The primary role of the Collection Specialist will be preparing customer statements, collecting outstanding invoices, reconciling and resolving past due accounts, disputes and any other credit/billing issues.

Key Functions:

* Oversee status of all customers in past due aging categories
* Regularly submit reports on a weekly and monthly basis to manager on collection trends
* Engage actively in team discussions during scheduled meetings
* Maintain accurate and complete contact information for billing/collection purposes
* Assist with collection of data requested internal/external audits
* Resolve discrepancies by working with customers and sales team to reconcile disputes
* Achieve goals and objectives provided and adhere to metrics required
* Manage a high volume of incoming and outgoing calls to customers
* Prepare credit memos and write offs per procedures
* Process credit card or ACH payments via phone or email
* Investigate and resolve any discrepancies in cash receipts
* Establish payment plans for customers
* Fulfill any additional responsibilities assigned

Supervisory Responsibilities

This job has no supervisory duties.

Education and Experience

* 3+ years of B2B collections
* Associates Degree or related experience a plus
* Great Plains knowledge a plus
* Proficient in Microsoft Office and related software
* Independent and self-motivated
* Excellent verbal, written, and communication skills
* Exceptional attention to detail and accuracy
* Problem Solving mindset and ability to work with little supervision
* Strong organizational skills
* Ability to multitask

Working Environment:

* There are no special physical requirements for this position.
* General office conditions
* Some light lifting and bending
* Periods of sitting

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