Sports Grill Counter Attendant
3 weeks ago
POSITION SUMMARY
The individual in this position is responsible for providing food and beverage to guests in a quick, efficient, and courteous manner as well as have some basic culinary skills. Performs responsibilities in accordance with all Company standards, policies, and procedures.
JOB RESPONSIBILITIES:
- Welcome and connect with every customer. Discovers customers needs and appropriately suggests product to enhance service and meet sales goals.
- Be familiar with the menu and the preparation of menu items.
- Take guests orders and accurately input them into the computer/register. This requires you to handle all cash transactions including credit cards, comps, promotions, coupons, discounts, and player points.
- Complete assigned side work and any additional tasks.
- Ability to properly balance cash drawer.
- Clean and maintain the appearance of all merchandise and customer areas.
- Respond to customer inquiries and their requests.
- Learn and demonstrate creating the Spokane Tribe Casino experience.
- Must be able to multitask and assist customers swiftly and efficiently.
- Must be able to effectively communicate and problem solve.
- Report to supervisor or manager any customer complaints or issues.
- Monitor stock and communicate with supervisor.
- Secures the outlet for Opening and Closing.
- Communicates guest opportunities and situations to management or relief personnel.
JOB QUALIFICATIONS
- Basic math skills
- Verbal communication and customer service skills required.
- Prior money handling skills, computer skills, required.
- A high school degree or equivalent, as well as through two months of on-the-job training or equivalent experience.
- Must be able to obtain required Food Handlers' certifications.
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