Client Service Representative

1 month ago

Waukesha, United States VCA Antech, Inc. Full time

Are you an 'animal lovin' people person'? Passionate about all things cats & dogs - can't get enough of them? Feel working with people who feel the same way you do - helping people keep their pets happy & healthy - would be just the perfect job for you?

Then we want you to join our fabulous Client Care Team We are actively seeking that special enthusiastic pet lover who enjoys providing the very best customer service to our clients. Work in a fast-paced veterinary hospital environment where everyday your talents & contributions make a difference in the lives of our clients and their pets.

Prior successful experience in the face-paced world of customer service, a passion for compassion with animals, and the ability to be a highly organized multi-tasking whiz are required.

Compensation: starts at $15/hour

Schedule: Full-time schedule- shifts are 7am-6:30pm. 2 Saturdays per month are required (7:30am-1:30pm).

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

* Answering phones to schedule appointments and manage client inquiries
* Exceptional customer service skills including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
* Schedule appointments and manage client inquiries
* Placing outbound calls for follow-ups and reaching out to prospective clients.
* Presenting and explaining fees, including processing payments.
* Effectively communicating between all members of staff; functioning as a liaison between clients and medical staff
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
* Proficient computer knowledge
* Managing medical records, charts, reports and correspondence.
* Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
* Ability to work in a fast-paced environment

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Why Join VCA Associates in Pet Care Animal Hospital?

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining our team

* Access to the people and financial resources of a large veterinary community
* Leadership opportunities
* Career development programs
* Opportunities to give back through strong Shelter partnerships and VCA Charities
* Free wellness subscriptions (Head Space)
* Referral bonuses
* Competitive wage
* Medical, dental & vision insurance
* Life, long and short term disability insurance
* Paid parental leave
* Paid vacation and sick time
* 401(k)

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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