Operations Associate

3 weeks ago

Chapel Hill, United States Participate Full time

Love What You Do and Why You Do It

Participate Learning is a force for good that connects teachers and students through global education programs to foster human understanding and create peace around the world. We offer purpose-driven, challenging work in a collaborative environment, a flexible and open culture, and encourage employees to pursue their professional and personal passions.

What You'll Do:

The Operations Associate will support Participate Learning's Education Programs department - including Dual Language, Conexiones, Quan Qiu Hua, Global Leaders, and Ambassador Teachers - with fundamental tasks affecting network-wide program implementation and internal record keeping.

As an Education Programs Operations Associate, you support each program offering by maintaining records, organizing and provisioning data, providing customer support to partner schools and teachers, and supporting inter-departmental or other special projects. Under the supervision of the Senior Operations Manager, you will develop an in-depth knowledge of each of the Participate Learning program offerings and support their unique yearly cycles of implementation needs.

Your attention to detail ensures that programmatic data is entered, updated, and analyzed accurately. You are able to actively listen, think critically, and suggest/implement process improvements, both individually and in group settings. You provide clear, timely, and empathetic email support to program partners. Due to the cyclical nature of much of this work, you are highly organized and have systems for documenting tasks and processes that are repeated regularly (if not frequently).

All Participate Learning employees may provide support as needed for the preparation or implementation of program-related company events, such as new teacher orientation.

Essential Functions

Data Functions:

* Maintain and update department data and program records, including data of a confidential nature.
* Perform internal data analysis and generate reports aligned to key program metrics on a routine and as-needed basis.
* Provide administrative support on creating and delivering external reports that support partner understanding and evaluation of their program(s).
* Support program-related online learning platform needs and developments, including rostering and school-facing course data reports.

Support Functions:

* Provide daily administrative and database support to the Education Programs team throughout all stages of program onboarding, implementation, and program management.
* Support event preparation for program events and new teacher orientations, including scheduling, material preparation, communications, and other tasks.
* Provide high-level customer support to partner schools and teachers.

Other Functions/Special Projects:

* Oversee the creation and distribution of external communications for the department through our digital marketing platform.
* Track operational departmental expenses to support budgeting and review.
* Organize, communicate instructions for, and provide customer support around the required language proficiency assessment for students in dual language programs.
* Assist in the organization and delivery of programmatic kits and collateral.

Experience You Bring:

* Bachelor's Degree in Education, Foreign Language, Global/International Studies or related field, or equivalent related work experience.

Skills:

* Experience working with Google Suite and Salesforce strongly preferred.
* Strong written and verbal communication skills for both internal and external audiences.
* Academic or professional experience with project management preferred.
* Data analysis experience in Microsoft Excel, Tableau, and/or Salesforce Analytics preferred.

Abilities:

* High-level interpersonal skills and ability to work effectively as a team player.
* Strong attention to detail, organization, and time management.
* Strong critical thinking and problem-solving skills, with an eye toward continuous improvement.
* Ability to work strategically and prioritize workload based on dynamic needs.
* Flexibility to work in a hybrid environment and travel to the Participate Learning office (based in Chapel Hill) on an as-needed basis.

About You:

* Passionate about learning and welcoming people from all over the world, learning about their culture and sharing your own culture and experiences.
* Passion for global perspectives - languages, cultures, travel, etc. We value a deep interest in exploring the diverse facets of our interconnected world.
* We are looking for impact makers who believe in business as a force for good.
* Eager to make a difference for today and tomorrow
* Flexible with your time and energy and willing to expand beyond the day-to-day expectations of your work. (And the company reciprocates with flexibility)
* Cameras on during zoom meetings - we want to see your smile.
* Believe global education is for everyone

What You'll Love About Us:

Participate Learning is a B Corporation headquartered in Chapel Hill, NC, that partners with K-12 schools and districts to provide cultural exchange teachers, global education, and language immersion programs in Spanish and Mandarin. As part of our B Corp commitment, one of the essential measures of the success of our business is the positive impact we make on our employees. Our work inspires everyone to be change agents, bringing more empathy and connection to the world.

* Attractive benefit coverage for medical, dental, vision
* Company paid long-term, short-term disability and life insurance
* Paid Maternity/Paternity Leave
* Generous Vacation and Separate Sick Time
* Wellness Program
* Adoption Assistance
* Infant-At-Work and Bring Your Dog to Work Program
* Cell Phone Reimbursement
* Fully-Stocked Kitchen
* Volunteer Time Off
* Professional Development Funds
* Tuition Assistance
* Cultural Experience & Milestone benefit every 3 years

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