Guest Service Ambassador

4 weeks ago

Reno, United States Grand Sierra Resort and Casino Full time

SUMMARY

The Grand Sierra Resort is seeking an upbeat and guest service focused individual to serve as a Guest Service Ambassador. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. The Guest Service Ambassador must exhibit courteous hospitality at all times when in communication with the guest, while strictly enforcing the Health & Safety guidelines implemented for gaming establishments by the State of Nevada and the Nevada Gaming Control Board.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to, the following:

* Stays apprised of the Gaming Control Board and State of Nevada directives for health and safety at GSR. Ensures guests are following these guidelines while at assigned area, including proper wearing of masks, social distancing, and sanitizing.
* Greet and welcome all hotel guests as they enter through doors that are monitored by Security and thermal cameras. Ensure guests are wearing masks properly and enter under the thermal camera.
* Monitor elevator corridors on casino and spa levels. Ensures guests are wearing masks, and social distancing in line and in the elevators.
* Set up and break down stanchions that delineate areas for crowd control, such as entrances and elevator areas.
* Capable of interacting well with the guests in a positive, friendly attitude, while taking an active interest in their movements.
* Must respond to any emergency situations by alerting Security.

Is knowledgeable and can answer any questions about the vicinity and neighborhood.
* Must always greet guests appropriately upon arrival in a warm and friendly manner, and provides a professional and guest focused service to all guests that enter the hotel.
* Offers directions and escorts guests to areas as applicable.
* Responsible for their work areas to remain clean and presentable for our guests.
* Assists Guest Experience and Security in handling guest concerns and issues.
* Communicates effectively with all departments to advise on guest sentiments.
* Assists guests with directions, hotel information, local events and any minor issues in a professional manner that may arise.
* Other duties may be assigned.

QUALIFICATIONS

At least 6 months of guest service experience. 2 years minimum practical experience; any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

EDUCATION

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

LANGUAGE SKILLS

Excellent verbal communication skills. Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company. Must possess a strong attention to detail and professional appearance to represent GSR.

Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and team members. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

OTHER QUALIFICATIONS

Must be a minimum of 18 years of age. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.

Must obtain Alcohol Awareness Card.

Must obtain Nevada Gaming Card.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, team members and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud.

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