Customer Service Agent

3 weeks ago

Lancaster, United States DSV AS Full time
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Lancaster, 3701 Midpoint Drive

Division: Solutions
Job Posting Title: Customer Service Agent (Clerk) - 87808
Time Type: Full Time

Schedule: M-F 7:00AM - 4:00PM with occasional mandatory overtime on weekends
Pay Range: $18.00 Hourly

The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Label Control:
  • Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner. Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance. Track and document all labels given out.

Yard Coordination:
  • Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis. Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.

Administrative Functions:
  • Complete computer data entry required for shipments. Issue seals to loaders. Verify accurate, pertinent information (i.e., seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL's) for all completed outbound loads. Schedule LTL carriers for pickup (site specific). Print work assignments for replenishment drivers. Document and file all outbound related paperwork in a neat and orderly fashion. Multitask and work with a high sense of urgency in the performance of all duties. Assist outbound supervisors with compiling and tracking downtime sheets as required. Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors.

Safety, Sanitation, Security:
  • Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use. Distribute and collect tools and equipment (i.e., RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner. Conduct operations in a manner, which promotes safety. Conduct operations in accordance with OSHA and MSDS Standard

OTHER DUTIES
  • Safe use of powered equipment, RF scanners, computers, and printers.
  • Follow company policies, guidelines, and ISO procedures
  • Exposure to varied environmental conditions (heat, cold, dry, humid, light, dark, dusty, etc.)
  • Repeated heavy lifting over 25 pounds as needed
  • Repetitive motion consisting of (but not limited to) walking, climbing, and carrying
  • Repetitive stationary activities consisting of (but not limited to) standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping
  • Details may vary dependent on work function - the duties are all inclusive as associates may be requested to assist in various areas of the operation as needed.
  • Performs other duties as assigned.
  • Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES
  • None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience
  • Must have a high school diploma or general education degree (GED).
  • 1-3 years' experience working in inventory control or warehousing admin experience.

Certificates, Licenses, Registrations or Professional Designations
  • None

Other
  • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills
  • Intermediate computer skills
  • RF Scanners
  • Proficient MS Office Applications

Language Skills
  • English (reading, writing, verbal)

Mathematical Skills
  • Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Other
  • Strong attention to detail accuracy and accomplish job task in a timely manner.
  • Ability to perform duties with minimal supervision or guidance.
  • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
  • Effective communication skills

PREFERRED QUALIFICATIONS
  • 1-2 years' experience working in a warehouse/logistics/distribution environment
  • 1-2 years' experience working with Warehouse Management Systems (WMS)

PHYSICAL DEMANDS

Occasionally
  • Bending

Frequently
  • Walking and Standing

Constantly
  • Sitting

Ability to Lift/Carry and Push/Pull
  • 11-20 pounds
  • Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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Customer Service Agent (Clerk)

Lancaster

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