(seasonal) Courtside Concierge

1 month ago

Queens, United States USTA National Tennis Center Inc. Full time

Who We Are  It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 900,000 on-site visitors, over 224 million television viewers worldwide and over 45 million online visitors globally in 2023, why not come and enjoy the thrill and excitement of working with our team?

 

We are looking for Courtside Concierges to play a valuable part of our team during the 2024 US Open

 

Start Date: August 22, 2024

End Date: September 8, 2024

Must be available every day of the US Open (August 26th - September 8th)


The Role

 

Courtside Concierges are responsible for establishing a good rapport with VIP clients/guests. Attendants should greet clients/guests as they enter the grounds, escort them to the hospitality areas, help them navigate the National Tennis Center grounds, and guide them to their seats in Arthur Ashe Stadium. Concierges should be prepared to answer questions from clients/guests and assist with any needs clients/guests have while they are at the tournament. 

  • High end luxury promo experience
  • Guest Services experience
  • Fine dining catering experience (sit down dinner)
  • Management experience
  • 15 hours shifts
  • 2 weeks full availability
  • Lift 50 pounds

Who You Are

  • Previous similar experience in entertainment/sports/events is preferred
  • Customer service experience preferred
  • Professional demeanor, strong work ethic, positive attitude and ability to work as part of a team as well as independently 
  • Excellent organizational and time management skills, including strong attention to detail
  • Exceptional written and verbal communication skills
  • Ability to take and follow direction, remain calm and focused in a fast paced and sometimes stressful environment and problem solve
  • Capable of lifting and carrying boxes up to 30 pounds
  • Ability to handle sensitive matters with discretion 

Salary: $20 per hour; overtime eligible

$35 daily meal allowance during tournament (via credential)

 

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