Facilities Operations Technical Administrator

4 weeks ago

Suwanee, United States QTS Realty Trust, Inc. Full time

Learn what makes QTS a unique place to grow your career

As QTS continues to grow, the standardization of how we maintain our facilities and execute work has become absolutely vital. This operational standardization requires quality specifications, training and reporting to enable and maintain alignment across the portfolio.

The Facilities Operations Technical Administrator will maintain the Facilities Operations specification review and approval process, facilitating input across all teams to ensure feedback is incorporated. They will organize and chair Document Review Board sessions, as well as manage the release and implementation of these specifications. They will work with specification authors to build training surrounding global guidance, and will track training to completion - ensuring a high level of knowledge across the entire team.

RESPONSIBILITIES, other duties may be assigned.

* Manage the Facilities Operations Specification Deck - ensuring annual reviews are performed and new specifications are adequately reviewed and controlled
* Coordinate and schedule critical meetings to facilitate feedback and specification review
* Support the leadership team in preparing records for security and financial audits as well as general compliance requirements
* Assist with onboarding of new leaders for platforms and process related to this role
* Develop communications regarding specification reviews and releases
* Coordinate with specification authors and the Workday team to develop and implement training
* Provide visibility of training completion to regional leadership, ensuring accountability
* Work with the Training Department to develop and execute an effective onboarding process for new hires
* Manage the Facilities Operations Training delivery platform, ensuring reoccurring training requirements are met
* Ability to travel when needed for major projects and regional/portfolio wide efforts.

BASIC QUALIFICATIONS

* AA/AS degree or equivalent years of experience in critical building administrative support for operation or related experience in lieu of degree
* Three or more years of experience in administrative and office support activities or related support role experiences
* Three years or more of extensive Microsoft Office experience demonstrating proficiency
* US Citizenship for this position is required by law due to federal customer contracts.

PREFERRED QUALIFICATIONS

* Five or more years of experience in administrative and office support activities or related support role experiences
* Experience managing and administering training programs
* Three or more years of experience working in a data center or other critical facility environment

KNOWLEDGE, SKILLS, AND ABILITIES

* Excellent interpersonal skills with the ability to interface with all levels of the organization
* Demonstrated ability to establish and maintain effective working relationships with diverse constituencies and excellent oral and written communication skills are required.
* Adaptability and resourcefulness are essential. Analytical and reasoning skills necessary for evaluation processes, judgment, and finally independent action are critical.
* Computer literacy, demonstrated proficiency in Microsoft Office Suite
* Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

TOTAL REWARDS

* This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
* This position is bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.

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