Guest Service Coordinator

4 weeks ago

Fort Myers, United States Lee Health Full time

Location:Gulf Coast Medical Center -13681 Doctor's WayFort Myers FL 33912

Department: Customer Service

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$18.64 - $23.30 / hour

Summary

"The primary role of the Guest Service Coordinator is to support the Guest Services Department and Guest Services Management for Lee Memorial Health Systems. This position coordinates guest services across multiple departments and service lines in the Emergency Department, Acute and Post-Acute care hospitals. Consults with staff, physicians and leadership on innovative approaches to providing an excellent patient experience and advocating patient rights. Interacts with patients and customers to facilitate and resolve any concerns/complaints related to services rendered which includes daily rounding. Office duties include; filing, record keeping, data entry and all documentation in accordance with the guest services policies and procedures. Promotes a ""guest first"" culture through role modeling outstanding customer service skills and attitude"

Requirements

Educational Requirements

Degree/Diploma ObtainedProgram of StudyRequired/

Preferredand/orHigh School Diploma or EquivalentRequiredorGEDRequiredorAssociate'sPreferred

Experience Requirements

Minimum Years RequiredArea of ExperienceRequired/

Preferredand/or3 YearsCustomer ServiceRequiredand1 YearHealthcareRequired

State of Florida Licensure Requirements

LicensesRequired/

Preferredand/orNot Required

Certifications/Registration Requirements

Certificates/RegistrationsRequired/

Preferredand/or

US:FL:Fort Myers

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