Switchboard Operator Saturdays

3 weeks ago

Dover, United States Partners Healthcare System Full time

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Job Summary:

Efficiently answers multi-line switchboard console using professional telephone etiquette and console functions to transfer calls to destination without delay. Communicates directly with patients, clients, providers, and internal and external staff while utilizing computer-based systems. Activates time-sensitive clinical and emergency codes. Coordinates requests for auxiliary aides and services to ensure effective communication. Effectively communicates and collaborates in a team environment to ensure swift and accurate transfer of calls. Utilizes internal and external resources to resolve issues. Maintains a focus on customer service and patient confidentiality while adhering to all HIPAA regulations. Prioritizes calls and utilizes time effectively to accomplish desired results.

Job Specific Responsibilities:

1. Performs the duties of Switchboard Operator

a. Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.

b. Promptly and courteously answers questions from the public and provides general information.

c. Updates and maintains contact lists, including changes to provider on-call sheets.

d. Knowledgeable of answering service procedures and related tasks.

e. Accurately utilizes communication logbook and maintains filing systems according to department standards.

f. Participates in training of switchboard new hires.

g. Performs all other duties as assigned or requested by manager.

2. Performs procedures for clinical codes and non-clinical emergency situations

a. Responds efficiently and accurately to emergency codes, including code phone and Hill-Rom, following designated procedures related to STAT C-sections, STEMI's, Stroke Team, and Trauma Team activations, among others.

b. Demonstrates an ability to perform in an accurate and precise manner in crisis and emergency situations when time is critical.

c. Ability to readily access procedures for Command Center Activations.

d. Handles switchboard processes for all other emergency alarms, codes, or disaster incidents.

3. Demonstrates proficient computer and paging skills

a. Effectively utilizes Microsoft Office including Outlook, Excel, Word, and Teams.

b. Responds promptly to email requests through Microsoft Outlook.

c. Proficiently utilizes Switchboard phone and paging systems, as well as WDH computer applications and systems.

d. Demonstrates robust knowledge of operator's resources and telecommunications resources.

e. Has knowledge of Smart Notice Notification System, pagers, basic pager functions, group paging, status change, and back up paging.

4. Coordinates requests for auxiliary aides and services to ensure effective communication

a. Coordinates on-site American Sign Language (ASL) and Limited English Patients (LEP) Interpreters.

b. Provides appropriate "Effective Communication" devices and services upon demand.

c. Communicates interpreter services calendar appointment details when requested.

5. Demonstrates exceptional customer service skills

a. Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and understanding skills.

b. Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.

c. Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal and external customers.

Minimum Experience Required

* Six months of customer service experience in a high volume, fast paced professional setting.

Experience Preferred/Desired

* One year switchboard/multi-line phone experience in a hospital or medical facility.
* Call center experience or dispatch experience desired.

Education Minimum Required

* High School diploma.

Education Preferred/Desired

* Associate degree.

Minimum Special Skills Required

* Ability to de-escalate difficult calls.
* Strong computer skills including knowledge of Microsoft Office and data entry.
* Excellent interpersonal skills.
* Ability to multitask to ensure efficiency without compromising high-level accuracy and professionalism.
* Ability to work independently and in a team environment
* Strong communication skills, both written and verbal.

Special Skills Preferred/Desired

* Knowledge of medical terminology and hospital operations

  • Switchboard Operator Saturdays

    1 month ago

    Dover, United States Wentworth-Douglass Hospital Full time

    Switchboard Operator Saturdays - (3287199) **Description**: Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At...

  • Switchboard Operator Full Time

    4 weeks ago

    Dover, United States Wentworth-Douglas Hospital Full time

    **TUESDAY-FRIDAYS 10:30A-7:00P** **SATURDAYS 6:45A-3P** Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At...

  • Switchboard Operator Per Diem

    1 month ago

    Dover, United States Wentworth-Douglass Hospital Full time

    Switchboard Operator Per Diem - (3287418) **Description**: Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At...

  • Switchboard Operator Per Diem

    1 month ago

    Dover, United States Wentworth-Douglass Hospital Full time

    Switchboard Operator Per Diem-(3287418) Description Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At...

  • Switchboard Operator Per Diem

    1 month ago

    Dover, United States Wentworth-Douglas Hospital Full time

    Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality...

  • Forklift Operator

    1 month ago

    Dover, Delaware, United States DPDHL Full time

    DHL Supply Chain is HiringAt DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join...

  • Forklift Operator

    3 weeks ago

    Dover, Delaware, United States DPDHL Full time

    DHL Supply Chain is HiringAt DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join...

  • Production Worker

    2 days ago

    Dover, United States Howmet Aerospace Full time

    Howmet Engines is a world-class producer of aero engine and industrial gas turbine components, including airfoils, rings, disks and forgings. We excel in vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts that enable the next generation of quieter, more fuel-efficient aero engines and cleaner...

  • Smoothie Barista

    3 days ago

    Dover, United States The Juicery Full time

    The Juicery is seeking a dedicated and hardworking **Smoothie Barista **to join our team for a new Dover, New Hampshire location! - Prepare and serve smoothies, acai bowls, organic juices, and on-the-go eats - Provide top-notch customer service - Work as part of a team in a fast-paced environment as well as on your own - Work with a sense of urgency to prep,...

  • CDL-A Company Driver

    2 weeks ago

    Dover, United States System Freight, Inc. Full time

    DOVER NH CDL-A LOCAL DRIVER. Pay $75,000 / yearExperienced CDL-A drivers needed immediately for local, return home daily positions!System Freight, Inc. (SFI) a premier, dedicated contract trucking and logistics company in its 50th year of operation has immediate, well-paying openings for experienced commercial drivers (CDL-A) in the Dover, NH. - area who...

  • Renewable Gas Production Technician

    5 days ago

    Dover, United States Kimble Full time

    An exciting opportunity is waiting for you within Kimble Company’s Energy Division. With over 70 years of Kimble history in oil and natural gas development, this is your chance to get in on the ground floor of their in-process build of a state-of-the art RNG processing plant. Extraction, operation, and upkeep of the new RNG processing plant will not only...

  • Cashier

    5 days ago

    Dover, United States Redner's Markets Inc. Full time

    POSITION TITLE: Cashier DEPARTMENT: Front End REPORTS TO: Customer Service Manager / Bookkeeper FLSA STATUS: Non-Exempt JOB SUMMARY: To operate a cash register and check-stand efficiently and courteously in a manner that will conform with all front-end procedures and company policies. Cashiers are also expected to ensure customer satisfaction by giving...

  • Production Worker

    2 days ago

    Dover, United States Howmet Aerospace Full time

    Howmet Engines is a world-class producer of aero engine and industrial gas turbine components, including airfoils, rings, disks and forgings. We excel in vacuum melted superalloys, machining, performance coatings and hot isostatic pressing for high performance parts that enable the next generation of quieter, more fuel-efficient aero engines and cleaner...

  • Metals Processor

    20 hours ago

    Dover, United States CM Metals NJ LLC Full time

    Job DescriptionJob DescriptionFull Time Non Ferrous Metals Processor in Dover, NJ CM Metals NJ is a growing scrap metal recycling business serving the NJ/NY/Metropolitan region. We are currently looking for a hard working, motivated individual to fill a metals processing position at our Dover, NJ yard. The position is for a processing position in our non...

  • Group Coordinator Lead

    1 month ago

    Dover, Delaware, United States DPDHL Full time

    DHL Supply Chain is HiringAt DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join...

  • Class A CDL Driver

    4 weeks ago

    Dover, NH, United States System Freight, Inc. Full time

    DOVER NH CDL-A LOCAL DRIVER. ~ Pay $75,000 / year Experienced CDL-A drivers needed immediately for local, return home daily positions! System Freight, Inc. (SFI) a premier, dedicated contract trucking and logistics company in its 50th year of operation has immediate, well-paying openings for experienced commercial drivers (CDL-A) in the Dover, NH....

  • Full Time Class A Truckers Needed- Local

    4 weeks ago

    Dover, NH, United States System Freight, Inc. Full time

    DOVER NH CDL-A LOCAL DRIVER. ~ Pay $75,000 / year Experienced CDL-A drivers needed immediately for local, return home daily positions! System Freight, Inc. (SFI) a premier, dedicated contract trucking and logistics company in its 50th year of operation has immediate, well-paying openings for experienced commercial drivers (CDL-A) in the Dover, NH....

  • Tractor and JMH Tub Trailer/Rolloff Truck Driver

    2 weeks ago

    Dover, United States CM Metals NJ LLC Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive PayInsurance Options(Medical/Dental/Vision)Paid HolidaysSick/Vacation personal daysHome every dayRetirement PlanJob Summary Responsible for the pick-up and delivery of scrap metal to end market consumers and/or customer job sitesEssential Duties and Responsibilities Ability to switch between tractor...

  • Metals Processor

    22 hours ago

    Dover, United States CM Metals NJ LLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryDental insuranceFree food & snacksFree uniformsHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insuranceFull Time Non Ferrous Metals Processor in Dover, NJ CM Metals NJ is a growing scrap metal recycling business...

  • Experienced Service Advisor

    4 days ago

    Dover, United States Hertrich Family of Automobile Dealers Full time

    Experienced Automotive Service Advisor / Service Writer - Assistant Service Manager- Full Time * Are you looking for spectacular growth opportunities? * Do you thrive in a fast-paced environment where you have unlimited career potential? * Are you an enthusiastic individual who wants to work for a mission driven company? * Do you have proven experience as...