Call Center Operator

3 weeks ago

Kettering, United States Kettering Medical Center Network Full time

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview

Kettering Health Main Campus

* Kettering Health Main Campus, formerly Kettering Medical Center, is the flagship hospital of Kettering Health and has been serving Kettering, Ohio and the Greater Dayton area since 1964.
* The facility includes the Benjamin and Marian Schuster Heart Hospital, maternity service with a level III neonatal intensive care unit (NICU), and level II Emergency Care.
* In 2020, KH Main Campus received an "A" from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
* Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.
* Awarded as one of the 50 Top Cardiovascular Hospitals by IBM Watson Health in 2020.
* Kettering received the Outstanding Patient Experience Award by Healthgrades (2017-2019).
* Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
* 465-bed hospital (includes newborn beds)

Responsibilities & Requirements

Job Responsibilities:

* Answer and complete telephone, pager and other communications efficiently
* Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates.
* Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients' families, and other members of the community) with excellent customer service skills.
* Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff.
* Must be available to work varied shifts (1st, 2nd, 3rd on occasion).
* Must be available to work weekends (Friday, Saturday, Sunday). Performs other duties as assigned.

Job Requirements:

* High school diploma or equivalent required.
* Minimum of 3-years customer service, telephone operator, call center, or healthcare experience required.

Preferred Qualifications

Skills:

* Strong communication skills.
* Strong attention to detail, following directions precisely.
* Skilled in computer operations with the ability to work with multiple computer software programs.
* Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills.
* Ability to problem-solve and work independently.

40 hours within a 2 week pay period. All 10:30pm-7:00am shifts with every other weekend. Week 1: Sunday, Thursday

Week 2: Monday, Friday, Saturday.

  • Mammography Tech

    3 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Ultrasound Tech II OP

    3 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Operations Administrator

    2 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Medical Group Access Representative

    2 days ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Medical Group Access Rep

    3 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Dispatcher - Police & Security - Varied Locations - PT and FT Shifts Available

    3 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • EEG Tech Non-cert

    3 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • KTS Communications Spec

    2 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • RN - Orthopedic- 3535 Southern - Kettering - PT

    3 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Nuclear Med Technologist

    3 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • CT Technologist

    3 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Ultrasound Technician II

    3 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Culinary Associate I/Cafeteria

    2 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • MRI Tech

    3 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • MM MD/Linen Tech

    2 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • MM MD/Linen Technician

    2 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Environnmental Services Worker II

    2 days ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...

  • Registered Nurse Medical Care Center

    2 weeks ago

    Kettering, OH, United States Kettering Home Care Full time

    Kettering Home Care Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control...

  • Registered Nurse Medical Care Center

    2 weeks ago

    Kettering, OH, United States Kettering Home Care Full time

    Kettering Home Care Our culture and people are what set us apart from other post-acute care providers. We're dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control...

  • Mgr Respiratory Svcs

    3 weeks ago

    Kettering, United States Kettering Medical Center Network Full time

    Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training...