Call Center Agent

4 weeks ago

Rockville, United States Rockville Internal Medicine Group Full time
Job Description

Rockville Internal Medicine Groups's mission is providing prompt and continuous patient care along with a great work environment, free parking or easy metro access. Benefits are available.

The call center agent answers inbound telephone calls for multiple departments, identifiers the patient/caller needs and appropriately handles their requests. The agent provides exceptional customer service to our patients, and ensures patient sanctification by effective and efficiently assisting them with requests/ issues related to their healthcare needs.

Monday-Friday 7:45am to 4:15pm

Duties and Responsibilities
  • Handles calls in a prompt, courteous, and helpful manner, forwarding calls to appropriate department, taking messages, and providing information as necessary.
  • Proficient in handling calls for multiple clients with high call volumes.
  • Possess effective verbal and written communication skills with a focus on proper grammar and the ability to proficiently relay and document information.

Skills and Abilities
  • Working knowledge of medical terminology.
  • Excellent verbal and communication skills.
  • Demonstrate the ability to work effectively and efficiently within a team atmosphere.
  • Ability to read, understand, and follow oral an written instructions with minimal supervision.
  • Effective communication skills, speak clearly and accurately, using appropriate tone and professional language.
  • Strong attention to detail and accuracy.
  • Ability to maintain strict confidentially of the information acquired per corporate polices and legal compliance.
  • Have an understanding and demonstrate sensibility to the cultural diversity of patients, staff, and visitors.
  • Must be organized and detail oriented.
  • 2-5 years experience
  • Previous experience in a medical office/call center is preferred and Athena experience is a bonus

EEO M/F/D

Job Type: Full-time

Pay Range: $18-$22/hr

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:

All New Hires are required to be vaccinated for COVID 19.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 2 years (Required)

Language:

  • Bilingual (Preferred)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law

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