Service Manager

MAJOR PURPOSE:

Manages service division to maximize long term profitability and return on investment. This is done through ensuring internal and external customer satisfaction, growing profitable service and sales, exercising disciplined expense control.

Sprinkler Service Manager Responsibilities:

* Service Manager responsibilities include executing the job duties of an inspection supervisor in the company.


* Plans and administers the work of inspection personnel under him and works in a broad range of commercial/industrial enterprises.


* Administers and supervises the tasks of application inspection workers and technicians in the company.


* Service Manager routes all inspections, repairs, and completes cross training.


* Plans the tasks of the supervisors, staff and supervises the initiation of inspections and commodities as per the company particularities.


* Responsible for technicians to reach their monthly goals.


* Ensures that all this is done in agreement with the principles of the company. Sees to it that all the inspectors, technicians, engineers and sales associates of the company follow the codes, standards, rules and regulations of installations/services, company policies and best business practices.



Responsibilities, Duties and Jobs:

* Monitoring the movements of supervisors, technicians and ensuring that the company's inspection targets are met.


* Holding accountability for meeting the target aims and objectives of the company, specific to the locations, with regard to inspections and service processes.


* Directing, handling and overseeing the field service administrators who help in meeting the targets of the installation/service section.


* Heading and leading the recruitment and instructional requirements for the initiation personnel.


* Planning and strategizing the execution of installation/service undertakings for VIPs on a regular basis


* Reassessing the operative tasks of supervisors, technicians, engineering and sales and settle issues and matters of the particularly concerned section of the company.


* Aiding the general administrator with inspections duties and tasks for the office, sometimes directly and sometimes indirectly.


* Providing backup and aid to new trade plans, programs and possibilities within the company.


* Directing the inspectors and technicians of the team on a daily basis.


* Conferring with administration interactions and presentations as needed by the company.


* Ensuring that all inspectors and administrative task undertakings agree with the federal, state and local codes, standards, laws, rules and existing policies of the company.


* Working with other sections of the company in order to execute inspection undertakings and workings.


* Making sure that the inspectors, sellers and merchandisers are chosen and not random.


* Monitoring the client matters and settling the same in order to ensure perfectly contented client services.


* Making sure that inspection tasks are undertaken in the company also with agreement to the customer particularities.


* Making sure that all the tasks and projects are executed in agreement to the needs of the same.


* Supervising all inspections in the department to meet NFPA standards.


* Planning and administering the initiation of commodities.


* Covering all the possible data of the company and informing the top administrative section of the same about it.


* Making sure that the company earns profits and gains by executing installation/service projects.


* Ensuring the internal as well as external development of various inspection plans and programs of the company and benefiting from it in the process.


* Some travel required for completing the inspection projects undertakings and workings of the company or the clients.


* Providing supervisors and technicians of the company with daily inputs and creative suggestions regarding the inspection methods and procedures.


* Carrying out all other assigned jobs and duties of the company effectively and efficiently.



Qualifications and Skills Required:

* 5 years working experience in the field in sprinkler, fire alarm, or extinguisher service work. .


* 3 years supervisory working experience in the field of install/service preferred.


* Strong, creative, communicative and presentation skills.


* Must be strong goal oriented and should have the ability to respond very effectively.


* Strong administrative, time management and analytical skills.


* Ability to work in a fast paced environment.


* Aggressive and inventive problem solving (Think outside the box)


* Able to handle pressures of the job


* Ability to travel overnight as needed.


* All other duties as assigned.



Requirements:

* Possess High school diploma or equivalent, and 2+ years of experience


* Consent for background screening upon hire



In addition to an attractive wage, we offer the following featured Benefits for full-time employees:

* Collaborative work environment


* On-the-job training and company paid training programs


* Teledoc services, if Healthcare coverage is elected


* 401K Plan


* Vision


* Life


* Dental


* Accidental and Critical Illness


* Long-Term and Short-Term Disability


* Vacation


* PTO


* Paid Holidays


* Company Cell Phone and additional IT requirements available for this role


* Company Uniforms


* *In addition, this position offers a company vehicle, with maintenance care and fuel card and the necessary tools and equipment to perform the job.



At Marmic Fire & Safety we are focused on building a diverse and inclusive workforce. If you are excited about this role, we encourage you to apply to further review the opportunity. In addition, we are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.

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Marmic Fire & Safety Company (MFS) is the successful expansion of Joplin Fire Protection (JFP) which began in 1951 with Charles and Mary Lou Teeter. After decades of practicing customer-centric service JFP added territories in Oklahoma, Kansas, and Arkansas with a second generation of the Teeter Family at the helm. During their tenure, Mickey and Martha Teeter formed a second company called Marmic to cover those areas outside of Joplin, MO Metro. Today, the third generation is charging ahead with Marmic's growing prominence in the Midwest and, indeed, the nation.

In its core services of fire extinguisher, sprinkler, fire alarm, industrial fire suppression, and kitchen system fire suppression MFS competes with the top fire protection companies in the country. But few, if any, other companies are as holistic in terms of safety. By installing and servicing security and access control systems it demonstrates a well-rounded concern for the protection of life and property. Additionally, selling personal protection equipment such as hard hats, safety glasses, gloves, reflective vests, and more establishes MFS as a complete, one-stop shop for home and workplace safety equipment. This depth of services illustrates the importance the company places on customer safety no matter where they are or what they are doing.