Guest Service Representative
3 weeks ago
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile.
communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and
directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or
issues into computer, contact appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with
guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features,
property amenities, and local areas of interest. May process food & beverage orders, answer questions on menu selection
and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge.
disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and
answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and
support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually.
verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other.
reasonable job duties as requested by Supervisors.
Safety and Security
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies,
natural disasters).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure.
environment.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety.
personnel.
Report works related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Maintain awareness of undesirable persons on property premises.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with
company policies and procedures.
Comply with quality assurance expectations and standards.
Guest Relations
Address guests' service needs in a professional, positive, and timely manner.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific.
process to resolve issues, delight, and build trust.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and
watching/listening to guest preferences and acting on them whenever possible.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired.
individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions
on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Answer, record, and process all guest calls, requests, questions, or concerns.
Receive, record, and relay messages accurately, completely, and legibly.
Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss
Prevention) as necessary to resolve guest call, request, or problems.
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Guest Service Representative
2 weeks ago
Park Ridge, United States Spire Hospitality Full timeAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile. communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into...
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Guest Service Representative
3 weeks ago
Basking Ridge, United States Marriott Hotels & Resorts Full timeProcess all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard s Guest Service, Representative, Service, Guest, Retail, Hotel
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Guest Service Representative
1 day ago
Park Rapids, United States Coborn's Full timeCompany Introduction If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team! Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and...
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Guest Service Representative
3 weeks ago
Basking Ridge, United States Marriott International Full timeAdditional Information Overnight Shift, Front Desk Representative Job Number 24068146 Job Category Rooms & Guest Services Operations Location Courtyard Basking Ridge, 595 Martinsville Road, Basking Ridge, New Jersey, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process...
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Guest Service Representative
3 weeks ago
St. Louis Park, United States TPI Hospitality Full timePart-time, Sundays 7 am-3 pm, Mondays 3-11 pm, $18-19 Guest Service Representative We all matter. We all make a difference. We are TPI. TPI Hospitality is a nationally recognized company with over 50 years of experience. We own and operate over 40 ho Guest Service, Representative, Guest, Service, Retail
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Guest Services Representative
2 weeks ago
Park City, United States LaTour Hotels & Resorts, Inc. Full timeThe Guest Service Representative/ Housekeeping Hybrid (GSRHH) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that the Guest Service, Housekeeper, Representative, Guest, Retail
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Guest Services Representative
4 weeks ago
Oak Park, United States Oak Park Park District Full time**Job Purpose**: The Part-Time Guest Services Representative is responsible for providing reception and registration services to patrons of the Park District of Oak Park. This position is an integral component to the Park District of Oak Park. The Guest Services Representative will work at various locations depending on season and scheduling needs including...
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Guest Service Representative
2 days ago
Park Rapids, United States Coborn's Inc Full timeCompany Introduction: If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team! Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadychs Marketplace Foods, and...
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Guest Service Representative
7 days ago
Winter Park, United States Nothing Bundt Cakes Full timeAt Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll...
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Guest Service Representative
3 weeks ago
Orland Park, United States Mario Tricoci Salon & Spa Full timeWHAT YOU'LL BRING TO THE TABLEA friendly, enthusiastic attitude. Passion for helping and serving others (both guests and fellow team members)Desire to learn and drive the success of Tricoci services, retail products, promotions, and rewards programs. Guest Service, Receptionist, Representative, Service, Guest, Beauty
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Guest Service Representative
1 week ago
Forest Park, United States Clipper Petroleum Full timeJob DetailsLevel Entry Job Location Store #57 - Forest Park, GA Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail DescriptionPOSITION SUMMARY: The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are...
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Guest Service Representative
1 month ago
Forest Park, United States Clipper Petroleum Full timeJob DetailsLevel Entry Job Location Store #57 - Forest Park, GA Position Type Full-Time/Part-Time Travel Percentage None Job Shift Any Job Category Retail DescriptionPOSITION SUMMARY: The Guest Service Representative greets and serves guests, handles merchandise purchases, stocks merchandise displays, and maintains a clean, safe retail environment. We are...
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Guest Service Representative
1 week ago
Winter Park, United States Nothing Bundt Cakes - Wellington- Royal Palm Beach Full timeJob DescriptionJob DescriptionAt Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,setting the mood and making a stop in the bakery an event worth posting about. Youllget to play party planner by helping guests order the right cake for their celebrationsand making sure their orders go off without a hitch. Youll make everyone...
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Guest Services Representative
3 weeks ago
Oak Park, United States OAK PARK PARK DISTRICT Full timeJob DetailsJob Location Multiple Locations - Oak Park, IL Salary Range $16.00 - $16.00 Hourly Job Category Non-Union DescriptionJob Purpose: The Part-Time Guest Services Representative is responsible for providing reception and registration services to patrons of the Park District of Oak Park. This position is an integral component to the Park District of...
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Guest Service Representative
1 week ago
Winter Park, United States Nothing Bundt Cakes Full timeAt Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create...
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Guest Services Representative
1 day ago
Park City, United States Westgate Resorts Full time**Guest Services Representative - Bellstaff** * 3000 Canyons Resort Dr, Park City, UT * Full-time **Company Description** **ABOUT WESTGATE RESORTS** Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable...
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Villa Park, United States InTown Suites Full time** Floating Guest Services Representative-WEEKLY PAY-zci** **Job Category****:** Guest Services **Requisition Number****:** FLOAT004985 Showing 1 location **Job Details** **Description** **Position Summary:** The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest...
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Guest Experiences Representative
3 weeks ago
Overland Park, United States Sunlighten Full timeSunlighten Day Spa is on the hunt for a Part-Time Guest Experience Representative to join our team. At Sunlighten Day Spa, our mission is to bring light, hope and happiness to people everywhere! Our day spa has been voted "Best Kansas City Day Spa" numerous times throughout the years. Sunlighten infrared sauna memberships, deep tissue massages, organic...
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Guest Services On Call
2 days ago
Winter Park, United States Diocese of Orlando Full timeAs an integral part of San Pedro's team, the Guest Services / Security team member assures all guest service matters are addressed while maintaining a secure facility. The Diocese of Orlando four core values lay the foundation for the work performed by its employees. 1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of...
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Guest Service Agent
2 days ago
College Park, United States Sonesta International Hotels Full timeJob Description Summary The Sonesta Atlanta Airport South, 4669 Airport Blvd., College Park, GA is seeking Part-time Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations...