Member Services Representative

5 days ago


South Portland, United States Planet Fitness - Portland ME Group Full time
Benefits:
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development


Are you interested in fitness and wellness?
Join our team at Planet Fitness Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today

Job Summary


Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

 

Reports To 


Club Manager and Assistant Club Manager

 

Essential Duties and Responsibilities


Customer Service/Front Desk Activities


  • Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.
  • Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
  • Adhere to policies and procedures outlined in the employee handbook.
  • Exceed the minimum required daily statistics.
  • Assess and assist in emergency medical situations as per training.
  • Uphold rules and policies in the facility.
  • Provide backup support for any employee who is absent.
  • Uphold integrity and security of sensitive company documents.
  • Lead by example and maintain consistent accountability.
  • Communicate between staff members any changes or information that is pertinent to their positions.
Member Accounts


  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
  • Check members into fitness classes daily using Datatrak systems.
  • Create new memberships and guest accounts for members.
  • Uphold integrity and security with member documents and sensitive information at all times.
Club Cleanliness and Maintenance


  • Keep the front desk area and lobby clean and orderly.
  • Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Clean all exercise equipment and tanning beds.
  • Clean restroom and wet area and keep stocked.
  • Complete daily and weekly cleaning responsibilities.
  • Complete walkthroughs of club every 20 minutes.
Miscellaneous


  • Track Key Performance Indicators such as guest counts, cancels, info calls
  • Assist with inventory counts.
  • Uphold the positive, energetic, upbeat culture of Planet Fitness.
  • Be a brand ambassador by leading a judgement free lifestyle.
  • Be aware of all marketing efforts including enrollment rates.
 

Qualifications/Skills


  • Positive friendly attitude
  • Must be 18 years of age or older
  • Basic computer proficiency with an eye for accuracy
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Positive leadership and diplomacy
  • Problem solving
  • Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability
 

Physical Demands


  • Visible continuous activity during shift
  • Continual talking in person or on the phone to members during shift
  • Must be able to lift up to 50 lbs.
  • Frequent climbing, balancing, kneeling and crouching during shift
  • Frequent cleaning of equipment and facilities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.



  • South Bend, United States Kelly Services, Inc. Full time

    At Kelly, were passionate about helping you find a job that works for you. How about this one? Were seeking a Member Contact Center Representative to work at a premier Credit Union in South Bend, IN. With us, its all about finding the job thats Member Service, Representative, Service, Retail, Staffing, Skills


  • South Portland, United States Planet Fitness Inc. Full time

    Responsive recruiter Benefits: * Flexible schedule * Health insurance * Paid time off * Training & development Are you interested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We...


  • South Portland, United States Planet Fitness Full time

    Responsive recruiter Benefits: Flexible schedule Health insurance Paid time off Training & development Are you interested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on...


  • Portland, United States AMS, Association Management Services Full time

    Job OverviewWe are seeking an experienced Member Services Representative to join our team at AMS, Association Management Services. This role is ideal for a skilled professional who is passionate about delivering exceptional customer service in a fast-paced environment.ResponsibilitiesCustomer Service: Serve as the primary point of contact for clients and...


  • Portland, United States NW Priority Credit Union Full time

    Description:NW Priority Credit Union is excited to offer an opportunity for a teller to join our fabulous team at our Main Office located in SE Portland. As a Member Service Representative you would be providing cash and non-cash transactions, maintain account information, refer members to other services such as lending and investments. This position would...


  • Portland, United States NW Priority Credit Union Full time

    Description:Read all the information about this opportunity carefully, then use the application button below to send your CV and application.NW Priority Credit Union is excited to offer an opportunity for a teller to join our fabulous team at our Main Office located in SE Portland. As a Member Service Representative you would be providing cash and non-cash...


  • Portland, United States NW Priority Credit Union Full time

    Description: Read all the information about this opportunity carefully, then use the application button below to send your CV and application. NW Priority Credit Union is excited to offer an opportunity for a teller to join our fabulous team at our Main Office located in SE Portland. As a Member Service Representative you would be providing cash and...


  • Portland, United States NW Priority Credit Union Full time $16 - $23

    Description:Read all the information about this opportunity carefully, then use the application button below to send your CV and application.NW Priority Credit Union is excited to offer an opportunity for a teller to join our fabulous team at our Main Office located in SE Portland. As a Member Service Representative you would be providing cash and non-cash...


  • Portland, United States Martin's Point Health Care Full time

    Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an...


  • Portland, United States NW Priority Credit Union Full time

    Job Type Full-time Description NW Priority Credit Union is excited to offer an opportunity for a teller to join our fabulous team at our Main Office located in SE Portland. As a Member Service Representative you would be providing cash and non-cash transactions, maintain account information, refer members to other services such as lending and investments....


  • South Portland, Maine, United States Planet Fitness - Portland ME Group Full time

    Planet Fitness - Portland ME Group is seeking a skilled Fitness Service Representative to join our team. This role offers a competitive salary of $38,000 - $42,000 per year, depending on experience.About the Role:We are looking for an exceptional individual who can provide outstanding customer service to Planet Fitness members and guests. As a Fitness...


  • Portland, United States Planet Fitness Inc. Full time

    Responsive recruiter Benefits: * Gym Membership * Flexible schedule * Health insurance * Paid time off * Training & development Are you interested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement...


  • Portland, United States Martins Point Health Care Full time

    Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an...


  • Portland, United States Planet Fitness - Portland ME Group Full time

    Benefits: Gym Membership Flexible schedule Health insurance Paid time off Training & development Are you interested in fitness and wellness? Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional...


  • South Burlington, United States Crunch Full time

    Benefits: Employee discounts Crunch Fitness is looking for Membership Sales Representatives to join our growing team. Come change lives through fitness! Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & career minded Membership Sales...


  • South Plainfield, United States Planet Fitness Inc. Full time

    Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities * Greet members, prospective members and guests, providing exceptional customer service. * Handle all...


  • Portland, United States NW Priority Credit Union Full time

    Description:NW Priority Credit Union is seeking a teller to join our team at the branch level. Our tellers service the members by providing cash and non-cash transactions. This position is best suited for someone with entry-level financial experience, someone who enjoys servicing members by providing great customer service while upholding the credit union...


  • Portland, United States NW Priority Credit Union Full time $20 - $23

    Description:Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.NW Priority Credit Union is seeking a teller to join our team at the branch level. Our tellers service the members by providing cash and non-cash transactions. This position is best suited for someone with entry-level...


  • Portland, United States NW Priority Credit Union Full time

    Job Type Full-time Description NW Priority Credit Union is seeking a teller to join our team at the branch level. Our tellers service the members by providing cash and non-cash transactions. This position is best suited for someone with entry-level financial experience, someone who enjoys servicing members by providing great customer service while upholding...


  • Portland, United States OnPoint Community Credit Union Full time

    At OnPoint, it's more than just having a job, it's about starting and growing your career. We're dedicated to supporting you through your journey from the minute you first walk in the door. With our help, you will be an expert in the products and ser Member Service, Relationship, Officer, Representative, Relations, Service, Banking, Business Services