Customer Service Representative
3 days ago
Full-time
Description
Who We Are:
Payments, Orchestrated.
Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing.
Transcard's solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal.
Position Details:
This is a full-time position. Compensation will be based on the qualifications of applicant.
Location:
This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship.
Our corporate office is located in Chattanooga, TN.
Benefits:
Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match, Paid Time Off, Life-Disability Insurance, and more)
Please apply and see more job requisitions at:
https://www.transcard.com/careers
Essential Duties and Responsibilities:
Transcard is looking for a positive and professional Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers and will be responsible for delivering a best-in-class customer support experience.
• Assumes responsibility for the effective and professional completion of call center representative functions.
• Receives customer telephone questions and complaints in a professional manner.
• Answers inbound calls in a timely manner.
• Responds to customer inquiries.
• Provides personalized customer service by responding to the needs of the customer.
• Manages and updates customer profile with the status of each customer.
• Coordinate with departments to achieve customer satisfaction.
• Build customer loyalty by meeting customer expectations.
• Evaluate problems of the customers and provide logical lasting solutions.
• File disputes for customers in accordance with Regulation E.
• Replies to all corresponding email.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
• Keeps supervisor informed of significant problems.
• Corresponds with Fraud Department of potential fraudulent activity.
• Maintains effective working relations with the operations department.
Requirements
• Customer Service Experience.
• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily.
• Ability to share work among a customer service team.
• Attentiveness and patience.
• Time-management skills.
Eastern Standard Time (EST):
Shift
Monday: OFF
Tuesday: 3:00pm-12:00am EST
Wednesday: 3:00pm-12:00am EST
Thursday: 3:00pm-12:00am EST
Friday: 3:00pm-12:00am EST
Saturday: 3:00pm-12:00am EST
Sunday: OFF
Education and/or Certifications:
• Bachelor's degree preferred or equivalent work experience
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed.
No resumes from 3rd party vendors will be accepted at this time.
-
Customer Service Representative
2 days ago
Chattanooga, United States Verida - Southeastrans, Inc. Full timeThis position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services. ESSENTIAL FUNCTIONS:Assists callers efficiently and in Customer Service Representative, Customer Service, Representative, Transportation, Retail
-
Customer Service Representative
2 days ago
Chattanooga, Tennessee, United States Sherwin-Williams Full timeJob Title: Customer Service RepresentativeAbout UsSherwin-Williams is a leading manufacturer of paints and coatings, with a rich history dating back to 1866. Our company values innovation, quality, and customer satisfaction. We are committed to providing our customers with the best products and services possible.Salary RangeThe estimated salary for this...
-
CUSTOMER SERVICE REPRESENTATIVE
7 days ago
Chattanooga, United States Family Dollar Full timeFamily Dollar - 2038 S WILLOW STREET [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...
-
Customer Service Representative
5 days ago
Chattanooga, Tennessee, United States Vantage Services Full timeJob OverviewVantage Services is seeking a skilled Customer Service Representative to join our Virtual Call Center team. As a Remote Inbound Call Center Agent, you will play a crucial role in handling customer inquiries and resolving issues related to water loss due to leaks.Key ResponsibilitiesRespond to inbound calls from customers experiencing water...
-
Customer Service Representative
5 days ago
Chattanooga, Tennessee, United States Akina Pharmacy Full timeJob DescriptionAkina Pharmacy is a family-owned business dedicated to enriching lives through compounded medicine. We are seeking a motivated individual to join our team as a Customer Service Representative.About the RoleThis role involves building and maintaining positive relationships with patients and providers, providing exceptional customer service, and...
-
Customer Service Representative
3 days ago
Chattanooga, United States U-Haul Full timeLocation: 5816 Ringgold Rd, Chattanooga, Tennessee 37412 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
2 days ago
Chattanooga, United States Reliance Partners Full timePOSITION DESCRIPTION: The Customer Service Representative will perform duties primarily related to the efficient and accurate maintenance and processing of customer accounts. JOB SCOPE: This position requires employee to perform duties with minimal supervision while operating from the established direction and instruction of the Customer Service Manager,...
-
Customer Service Representative
3 days ago
Chattanooga, United States Reliance Partners Full timePOSITION DESCRIPTION: The Customer Service Representative will perform duties primarily related to the efficient and accurate maintenance and processing of customer accounts.JOB SCOPE: This position requires employee to perform duties with minimal supervision while operating from the established direction and instruction of the Customer Service Manager,...
-
Customer Service Representative
5 days ago
Chattanooga, Tennessee, United States Starship Enterprises Full timeWe are currently looking for highly motivated Customer Service Representatives to join our team at Starship Enterprises of Atlanta, Inc. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.About the Role:Serving customers by offering personalized support and assistance in making...
-
Customer Service Representative
21 hours ago
Chattanooga, Tennessee, United States Rack Room Shoes Full timeRack Room Shoes is seeking a highly motivated and customer-focused individual to join our sales team as a Customer Service Representative. This role is ideal for someone who enjoys working in a fast-paced retail environment and is passionate about delivering exceptional customer experiences.Key Responsibilities:Maintain awareness of current sales promotions...
-
Customer Service Representative
7 days ago
Chattanooga, United States Transcard Payments LLC Full timeJob Type Full-timeDescriptionWho We Are:Payments, Orchestrated.Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements,...
-
Customer Service Representative
2 days ago
Chattanooga, United States Transcard Payments LLC Full timeJob Type Full-timeDescriptionWho We Are:Payments, Orchestrated.Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements,...
-
Customer Service Representative
2 days ago
Chattanooga, United States Transcard Payments LLC Full timeJob Type Full-time Description Who We Are: Payments, Orchestrated. Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements,...
-
Remote Customer Service Representative
2 days ago
Chattanooga, United States Speak Wisely Solutions Full timeJob Description Join Our Remote Dream Team - Deliver Outstanding Customer Service from Anywhere! Are you a customer-focused superstar with a passion for going above and beyond to exceed expectations? Are you ready to unleash your potential and thrive in a remote work environment? If so, we want you on our team! Speak Wisely Solutions LLC is seeking Remote...
-
Customer Service Representative
2 days ago
Chattanooga, United States Insight Global Full timeInsight Global is seeking a Customer Service Representative to join their healthcare client in Chattanooga, Tennessee. This individual will be responsible for handling clinic customer service functions related to billing, reimbursement, patient advocacy, and insurance claims. This role involves acting as a liaison between clinics and the Revenue Cycle team,...
-
Automotive Customer Service Representative
5 days ago
Chattanooga, Tennessee, United States Long of Chattanooga AutoMall Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Automotive Customer Service Representative to join our team at Long of Chattanooga AutoMall. In this role, you will be responsible for providing exceptional service to our customers while ensuring that their vehicles receive the necessary maintenance and repairs.Key ResponsibilitiesGreet...
-
Customer Service Representative
2 days ago
Chattanooga, United States Transcard Payments LLC Full timeJob Type Full-time Description Who We Are: Payments, Orchestrated. Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements,...
-
Customer Service Representative
2 days ago
Chattanooga, United States Transcard Payments LLC Full timeJob Type Full-timeDescriptionWho We Are:Payments, Orchestrated.Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements,...
-
Customer Service Representative
2 days ago
Chattanooga, Tennessee, United States Jared Full timeJared is seeking a skilled Customer Service Representative - Jewelry Specialist to join our team. As a key member of our sales team, you will play a vital role in providing an excellent customer experience. Your responsibilities will include:Main Responsibilities:Be responsible for providing a superior experience to the valued customersEngage customers in...
-
Chattanooga, Tennessee, United States Speak Wisely Solutions Full timeSpeak Wisely Solutions LLC is seeking a talented and experienced customer service professional to join our team. As a Customer Service Representative, you will be the voice of our brand, providing exceptional support and ensuring our customers' satisfaction.The ideal candidate will have at least 2 years of customer service experience, with a proven track...