Front Desk Associate

3 weeks ago

Idaho Falls, United States Gold's Gym Idaho Full time
Benefits:
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Training & development

 
Position Overview
The Front Desk is the heart of the gym. Running a friendly, efficient, well-structured front desk operation can be the difference between the success and the failure of a business. Front Desk Associates should exhibit professionalism always and be aware of what is going on in the facility and to ensure that all members are greeted, and the facility is presentable inside and out. Employees may be subject to heavy lifting requirements. Must be able to lift at least 20lbs. 

We Offer
  • Hourly pay paid out every two weeks
  • Paid training includes Golds Gym onboarding
  • Enjoy a free gym membership
  • Employee discounts on gym services, personal training, and retail (Gold's Gym gear, clothing, supplements)
  • Discounted family membership
  • Direct career track to become a certified personal trainer. We offer a free personal training certification. 
  • Great company culture We enjoy quarterly team-building events. 
Responsibilities
  • Contributes to create lifelong fans of fitness.
  • Maintain info on club history, background, philosophy, facilities, staff, and policies.
  • Has a thorough knowledge of, adheres to, and enforces company policies, and procedures, as they pertain to gym operations. 
  • Contributes to the gym and the employee’s overall success. 
  • Maintain a working relationship with all departments and their department heads and have a general understanding of how all departments operates. 
  • Front Desk Associates answer the phone and need to have a smile, while doing so. The phone should never ring more than twice.
  • Direct guests and members to the right people if they come in or call about issues/ questions/suggestions.
  • Front Desk Associates have a daily checklist that is expected to be finished and initialed during every shift along with any cleaning that needs to be done.
  • There is paperwork at the Front Desk and the associate is responsible for keeping up on all the logs and understanding their value. 
  • Participates in all scheduled meetings as directed. 
  • Successfully completes the Training courses.

Requirements
  • Willing to join a close-knit fitness team 
  • High school diploma or in progress.
  • Excellent communication and customer service skills. 
  • Prior customer service is preferred.
  • Ability to multitask. 
  • Basic computer skills.
About Gold’s Gym
What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world -- Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness. 

 
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