Senior F&B Manager

3 weeks ago

Fort Worth, United States Omni Hotels Full time

Overview

Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth's exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team

Job Description

To provide proper training and supervision of all personnel including supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success of the restaurant by guest satisfaction surveys and utilizing financial controls.

Responsibilities

* To consistently insure the maximum guest satisfaction while dining in the restaurant.
* Pre-meal meeting conducted with service staff on a daily basis.
* Supervision of floor during operation.
* Insure that service personnel follow service protocol including steps of service.
* Monitor timing of guest experience.
* Handle all complaints to the guests' satisfaction.
* Maintain a consistently smooth running operation.
* Make the Front of the House staff weekly schedule.
* Ensure Kitchen, stewarding and host staff are on duty as scheduled.
* Ensure the side-stations are fully stocked with equipment.
* All side-work complete and checked out by the manager.
* Making sure the beverage machines are functioning properly.
* Ensure station rotation in seating.
* Assist in seating or service of guests as necessary.
* Coordinate all functions in dining room during service.
* Monitor productivity of service staff.
* Monitor and critique the quality and consistency of the food product.
* Making sure special boards and/or descriptions posted accurately.
* Continuously check food quality and presentation coming from kitchen.
* Maintain food displays during service.
* Monitor guest satisfaction and comments regarding food and service.
* To be familiar with clients so that there is constant recognition of all repeat guests.
* Review reservations on a daily basis and check against the VIP list from the front desk.
* All special attention details handled properly.
* Maintain the physical atmosphere and cleanliness of the restaurant.
* Ensure the staff's uniforms and appearances meet specifications.
* Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
* All menus inspected daily by hostess.
* Make sure all equipment in good condition and clean.
* Make sure work areas are being maintained neat, orderly and clean.
* All lights and music adjusted appropriately for each meal period.
* To contribute to the profitability of the restaurant through cost control effectiveness.
* Constantly perform positive up-selling techniques with service staff.
* Expedite table turnover and table resetting.Implement sales promotions and merchandising programs.
* Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
* Know and adhere to all company policies and procedures.
* Know emergency procedures (including CPR) and work to prevent accidents.
* Be familiar with and enforce all policies related to liquor liability laws.
* Perform any and all other duties assigned and/or required by management.

Qualifications

* Bachelor's Degree or Equivalent
* Previous Restaurant Management Experience required
* Flexible schedule including evenings, weekends, and holidays
* Understanding of financial statements and labor productivity

End of Job Description

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