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Store Operations Support Specialist
4 months ago
Company Description
Job Description
Previously titled: OER Coach, Ops Support Coach
Must be able to relocate. The position is located in Cincinnati, Ohio.
Coach store Team Members, Franchisees, and Marketplace Team Leaders to improve store performance.
* Provide hands-on training during evaluations.
* Provide positive, constructive, and actionable feedback.
* Identify operational gaps and make recommendations on areas for improvement.
* Act as a resource for information to the marketplace.
* Assess and share best practices.
Conduct Operations Evaluations in all domestic Corporate and Franchise stores.
* Understand, interpret, uphold, and enforce standards, policies, and procedures.
* Evaluate all systems in stores to ensure proper compliance against DPLLC Standards and procedures.
* Evaluate all stores in assigned area multiple times per year.
Facilitate educational programs on operations evaluation and improvement.
* Teach classes to Franchisees and General Managers.
* Partner with Area Leaders/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in assigned area.
* Educate marketplace on current and revised standards in a proactive manner.
* Perform calibration visits with marketplace leaders.
Special Projects
* Provide feedback and recommendations to WRC leadership.
* Participate in special programs such as Domino's Pizza Prep School.
* Support key WRC leadership and marketplace initiatives, such as awards programs or reference checking
* Gather and provide specialized data upon request.
* Support the testing and roll-out of new products.
Administrative
* Maintain a consistent and direct link to WRC, Marketplace leaders, and Franchisees with timely and accurate communications.
* Utilize store data and provided technology to effectively plan store visits.
* Schedule all travel in the most cost effective manner.
* Utilize available reports and data to ensure store visits are completed on schedule.
Qualifications
* Minimum 1 year as General Manager of a Domino's Pizza store, 2 years preferred
* Bilingual in Spanish Preferred
* High School Diploma required
* Experience as a multi-unit supervisor, Operations Trainer, or AL-Fran Ops preferred
* Role model operator with a history of exceptional evaluation scores
* Ability to work independently and be results-oriented
* Thorough understanding of Domino's Pizza standards, policies, and procedures.
* Appropriate level of computer and technology skills. (Microsoft Office, Pocket PC)
* Ability to give constructive feedback and diffuse volatile situations
* Outstanding verbal and written communication skills.
* Strong presentation, interpersonal, and organizational skills.
* Effective coaching and motivational skills, professional demeanor
* Ability to travel 75- 85%, including overnight travel
* Willingness to work 3-4 weekends per month
Additional Information
All your information will be kept confidential according to EEO guidelines.
