Research Support Specialist

2 weeks ago

Mesa, United States Verra Mobility Corporation Full time

Who we are...

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities. As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.

Culture

Verra Mobility Corporation is a rapidly growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values-Do What's Right, Lead with Grace, Win Together, and Own It-in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview:

The Research Support Specialist is responsible for researching and completing tolling and violation customer service disputes for rental agency customers and assisting with client expedited requests. This position also interacts with internal departments, Tolling Authorities, Issuing Authorities and Collections Agencies to bring resolution to renter disputes.

A successful candidate must be a self-starter, have a high degree of critical thinking, good judgment, and the ability to work collaboratively with individuals/teams in a result-oriented environment with changing priorities.

Essential Responsibilities:

* Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and/or clients for tolls and violations.
* Review, respond and/or resolve multi-channel written inquiries from vehicle renters and other associated agencies and businesses.
* Prioritizing daily workload based on importance of assigned tasks.
* Track and communicate abnormal service inquiry trends to leadership.
* Create clear complete documentation and notes for all inquiries
* Assist with customer service calls when needed for service level objectives.
* Assist with other tasks necessary.

Qualifications:

* High School diploma
* Previous experience in an administrative, research, customer service or transaction processing position 2+ years.
* Excellent reading and comprehensive skills
* Interpersonal written communication skills to accurately document activity in multiple systems and in proper business writing
* Intermediate skills with Microsoft Products (including Outlook, Excel, etc.)
* The ability to analyze data to resolve complex issues.
* Demonstrates high sense of urgency and personal initiative related to customer service and problem resolution.
* The ability to multi-task and thrive under pressure in a team environment.
* Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics.

  • Inside Sales Support Specialist I

    3 days ago

    Mesa, United States BLS Sales and Marketing, LLC Full time

    **Job Overview**: We seek a highly motivated and customer-focused Inside Sales Support Specialist to join our team. This role offers significant growth potential to evolve into a field sales position within our company driving sales initiatives. As an Inside Sales Support Specialist, you will be responsible for providing exceptional customer support,...

  • Recovery Support Specialist/Driver

    7 days ago

    Mesa, United States S.T.A.R. Full time

    Recovery Support Specialists/ Drivers I transport members locally using company vans. As Behavioral Health Paraprofessionals (BHPPs), RSS/ Driver I staff are entry level peer support workers who provide screening, assessment, life skills training, c Support Specialist, Behavioral Health, Driver, Recovery, Support, Mental Health, Healthcare

  • Inside Sales Support Specialist I

    5 hours ago

    Mesa, United States BLS Sales and Marketing, LLC Full time

    **Company Summary**: Our mission is to manufacture reliable and safe products with the highest quality to help optimize body performance through continuous innovation, education, superior customer service, and teamwork. **_BioLab Sciences_** is a regenerative health company, focused on providing innovative solutions that encourage the body to heal itself...

  • Admissions Support Center Lead Specialist

    2 weeks ago

    Mesa, United States Pima Medical Institute Full time

    The Admissions Support Center (ASC) Lead Specialist is an elevated position which maintains all essential functions of the ASC Specialist. In addition, will serve as the lead in conducting specialized phone campaigns for their assigned campus region. LEAD SPECIALIST ESSENTIAL FUNCTIONS Responsible for all ASC Specialist Essential Functions ...

  • Network Support Specialist

    2 weeks ago

    Mesa, United States Generate Ubiquity Management LLC Full time

    As a Network Support Specialist, you will support the Network Team ensuring all aspects of projects are completed as efficiently as possible. The main duties include reviewing budgets, project funding, procurement, reviewing inventory levels, and providing recommendations to streamline network processes. What you'll do: • Work to develop an organizational...

  • Network Support Specialist

    3 days ago

    Mesa, United States Generate Ubiquity Management LLC Full time

    As a Network Support Specialist, you will support the Network Team ensuring all aspects of projects are completed as efficiently as possible. The main duties include reviewing budgets, project funding, procurement, reviewing inventory levels, and providing recommendations to streamline network processes. What you'll do: • Work to develop an organizational...

  • Network Support Specialist

    3 weeks ago

    Mesa, United States Ubiquity Management Group Full time

    Job DescriptionJob DescriptionSalary: As a Network Support Specialist, you will support the Network Team ensuring all aspects of projects are completed as efficiently as possible. The main duties include reviewing budgets, project funding, procurement, reviewing inventory levels, and providing recommendations to streamline network processes.What you’ll...

  • Peer Support Specialist-atc

    4 weeks ago

    Mesa, United States Community Bridges, INC Full time

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental...

  • Research Coordinator

    1 week ago

    Mesa, United States IRONWOOD PHYSICIANS,P.C. Full time

    Job DescriptionJob Description Research CoordinatorIronwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary...

  • Client Support Specialist

    6 days ago

    Costa Mesa, United States Experiential Group Full time

    We are a community focused outreach firm based in Southern California with an exciting new client opportunity. We're committed to helping our community gain access to reliable communication services through hands-on outreach campaigns. To expand outreach, we are hiring an Entry Level Client Support Specialist in the Orange County area. As a member of our...

  • Contract Support Specialist Contract Services

    3 weeks ago

    Mesa, United States Turner & Townsend Full time

    Job Description Turner & Townsend Contract Services team is highly experienced in providing authoritative advice and professional expertise in the fields of Contracts Administration and Support along with Project Advise to a market leading client base. We are dedicated to making the difference to all our clients engaged in the delivery of major capital...

  • Level 2 Application Support Specialist

    1 week ago

    Mesa, United States Insight Global Full time

    Insight Global is looking for a Level 2 Application Support Specialist for a client in Mesa, AZ. This position will require working onsite on Mondays and Thursdays.Level 2 Application Support SpecialistLocation: Mesa, AZ 85201 - onsite 2x/weekDuration: 6 month contract-to-hirePay Range: $35/hr - $48/hr (potential flexibility dependent on experience)Must...

  • Level 2 Application Support Specialist

    7 days ago

    Mesa, United States Insight Global Full time

    Insight Global is looking for a Level 2 Application Support Specialist for a client in Mesa, AZ. This position will require working onsite on Mondays and Thursdays.Level 2 Application Support SpecialistLocation: Mesa, AZ 85201 - onsite 2x/weekDuration: 6 month contract-to-hirePay Range: $35/hr - $48/hr (potential flexibility dependent on experience)Must...

  • Level 2 Application Support Specialist

    7 days ago

    Mesa, United States Insight Global Full time

    Insight Global is looking for a Level 2 Application Support Specialist for a client in Mesa, AZ. This position will require working onsite on Mondays and Thursdays.Level 2 Application Support SpecialistLocation: Mesa, AZ 85201 - onsite 2x/weekDuration: 6 month contract-to-hirePay Range: $35/hr - $48/hr (potential flexibility dependent on experience)Must...

  • Contract Support Specialist Contract Services

    3 weeks ago

    Mesa, Arizona, United States Turner & Townsend Full time

    Job DescriptionTurner & Townsend Contract Services team is highly experienced in providing authoritative advice and professional expertise in the fields of Contracts Administration and Support along with Project Advise to a market leading client base.We are dedicated to making the difference to all our clients engaged in the delivery of major capital...

  • Client Support Specialist

    2 weeks ago

    Costa Mesa, United States Experiential Group Full time

    We are a community focused outreach firm based in Southern California with an exciting new client opportunity. We’re committed to helping our community gain access to reliable communication services through hands-on outreach campaigns. To expand outreach, we are hiring an Entry Level Client Support Specialist in the Orange County area.  As a member of our...

  • Peer Support Specialist

    2 weeks ago

    Mesa, United States Communitybridgesaz Full time

    **Job Title** Peer Support Specialist **Dept/Division/Location** The Peer Support Specialist (PSS) is an individual who is in recovery from Alcohol or Drugs (AOD) and/or SMI/GMH for a period greater than or equal to 1 year. The PSS provides experience, strength, and hope to individuals, their families, and significant others presenting for care to minimize...

  • ATSU - Research Project Coordinator II

    2 weeks ago

    Mesa, United States A. T. Still University Full time

    The Research Project Coordinator II is responsible for the successful planning and implementation for multiple ATS - Us clinical and academic Research Support projects. Research Support projects and associated phases must be planned, monitored, and c Project Coordinator, Research, Coordinator, Project, Communications, Education, Business Services

  • Payroll Specialist

    3 weeks ago

    Mesa, United States Biolab Holdings, Inc Full time

    **Job Title: Payroll Specialist** **Overview**: As a Payroll Specialist at BioLab Holdings, Inc., you will play a crucial role in ensuring accurate and timely payroll processing for all employees. This position requires strong attention to detail, excellent organizational skills, and a solid understanding of payroll processes. Additionally, the Payroll...

  • Human Resources Specialist I

    4 days ago

    Mesa, United States City of Mesa Arizona Full time

    A Human Resources Specialist I performs entry level clerical and paraprofessional assignments in support of an assigned personnel functional area(s) which may include: assisting with new hire I-9 processing and maintenance; background clearance/speci Human Resource, Specialist, Administrative