Housekeeping Laundry Attendant

2 weeks ago

Hampton, United States Courtyard by Marriott Hampton Coliseum Central Full time

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Who we are:

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission

You'll love working for us because:

The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

What you can expect from us:

Access to your money before payday

Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends Multiple incentive bonuses And much more

How you will make an impact/Key responsibilities:

POSITION OVERVIEW: The Laundry Attendant is responsible for processing hotel and guest laundry, including pressing, sorting and folding. Laundry Attendants use commercial pressing and folding equipment and are responsible for programming and logging of their operations. Duties may include ironing sheets, pillow cases, table cloths, folding towels, sorting soiled linen, loading dryers and distributing linen to various storage areas within the hotel.


This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

What you need to succeed/Core competencies:

QUALIFICATIONS, EDUCATION & EXPERIENCE:

  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Prefer 1-2 years experience in hospitality industry in similar position.
  • Previous guest/customer relations training preferred.
  • Good understanding of the English language.
  • Good communication skills both written and verbal.
  • Exert physical effort in lifting/transporting at least 50 pounds.
  • Push/pull carts and other equipment up to 125 pounds.
  • Endure various physical movements throughout the work areas.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
  • Knowledge of proper cleaning techniques, requirements and use of equipment
  • Knowledge of proper chemical handling
  • Must be able to reach above head and shoulder height to perform job duties.

Responsibilities:

  • Be in proper uniform, with nametag, non-slip, closed toe, flat shoes.
  • Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
  • Communicate effectively with guests as well as team members
  • Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
  • Be familiar with all local attractions/activities to respond to guest inquiries accurately.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Use all chemicals in accordance with OSHA regulations and hotel requirements.
  • Assist with delivery of front desk requests as needed, i.e., rollaways, cribs, towels, etc.
  • Assist with keeping storage room stocked.
  • Monitor pool and fitness area. Remove dirty towels and re-stock towels if needed.
  • Maintain guest confidentiality at all times.
  • Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
  • Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.


Work environment: Work environment -- Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.

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