Scheduler Sr

3 weeks ago

Fort Worth, United States US Oncology, Inc. Full time

Overview

The US Oncology Network is looking for a Scheduler Sr to join our team at Texas Oncology. This full-time position will support our Southwest Fort Worth clinic.

This position can be a level 1, 2 or Sr based on candidate experience

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Scheduler Sr do? (including but not limited to)

Under direct supervision, responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. May include outside scheduling and/or surgical scheduling responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities (including but not limited to)

* Schedules returning patients in computer system in accordance with physician and/or office guidelines and orders.
* Cancels/reschedules appointments according to physician schedule changes and inclement weather; notifies appropriate clinic personnel.
* Checks for insurance authorization before scheduling new start infusion patients.
* Collaborates with clinical staff on any scheduling challenges or questions.
* Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
* Follows policies and procedures to contribute to the efficiency of the front office.  Covers other scheduler while on PTO, for other front office functions as needed.
* May schedule outpatient appointments and testing upon request.
* May obtain necessary pre-certification as required.
* May communicate to patient about appointments or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
* Where applicable, basic understanding of medical terminology for tests and surgical procedures, and ability to look up codes specific to diagnosis.

Qualifications

The ideal candidate for the Scheduler Sr role will have the following background and experience:

Level 1

* High school diploma or equivalent required.
* Position is entry level and requires 0-3 years' experience preferably in a medical office setting.
* Knowledge of medical terminology and coding a plus.
* Must have excellent communication skills, written and verbal.
* Proficiency in Microsoft Office (Outlook, Word, Excel) required

Level 2 (in addition to level 1 requirements)

* Minimum three years office experience, preferably in a medical office setting.

Level Sr (in addition to level 1 and 2 requirements)

* Minimum five years office experience, preferably in a medical office setting.
* Knowledge of medical terminology and coding required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.   Occasionally lifting files or paper weighing up to 30 pounds.  Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.  Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.  It is necessary to view and type on computer screens for prolonged periods of time.

Competencies:

* Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is quick learner in the technical/functional area; accesses and uses other expert resources when appropriate
* Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility.
* Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty
* Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them.
* Commits to Quality:  Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Work is performed in an office environment.  Involves contact with patients and public.

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