Host/Hostess - Swampers

2 weeks ago

Florence, United States PCH Hotels and Resorts Full time

* Greet guests warmly upon their arrival and provide a positive first impression.
* Attend daily menu classes to stay updated on current menu offerings and be knowledgeable about the various dishes offered.
* Review buffet options with guests when available and offer helpful suggestions as needed.
* Set up the dining area, ensuring it is clean, organized, and ready for guest service.
* Remain at the door at all times, attentively welcoming and directing guests to their tables, ensuring their seating preferences are accommodated.
* Handle dining reservations efficiently, providing guests with accurate and timely information regarding availability and wait times.
* Assist guests with special service or arrangements, making their dining experience extra special.
* Practice proper etiquette when interacting with guests, such as pulling out chairs for ladies and using guests' names when known, to enhance the overall experience.
* Attend to guests' needs during their dining experience, ensuring their table satisfaction and promptly addressing any concerns or complaints that may arise.
* Clear and reset tables efficiently to expedite the table turnover process, ensuring smooth operations during busy periods.
* Complete assigned daily and weekly side work, contributing to the overall cleanliness and efficiency of the dining area.
* Be flexible and willing to assist in other positions, such as food runner or dining room attendant, as needed to support the team and ensure a seamless guest experience.

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