Referral Scheduling Specialist

POSITION SUMMARY: The Referring Scheduling Specialist supports UW Health Northern Illinois with the following processes: Patient demographics verification Scheduling and coordinating provider appointments, outpatient diagnostic testing, and procedures Referral Reconciliation Meet or exceed Key Performance Indicator expectations This individual will work with internal and external customers including providers, clinical staff, and patients to accomplish their objectives. This position participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System Incentives. Imperative to this role is the dedication and enthusiasm the employee must have each and every day, following all UW Health Northern Illinois#guidelines and protocols, from integrity, compassion and accountability, to respect and continued striving for excellence.# # EDUCATION/TRAINING: Associates Degree preferred with an emphasis on healthcare.# At least 2 years of Customer Service experience required, preferably in a healthcare setting or with medical claims insurance. Knowledge of medical terminology and anatomy/physiology preferred. LICENSURE/CERTIFICATION: N/A EXPERIENCE/SKILLS/ABILITIES: Must be detail oriented and well organized. Requires ability to multitask in a high volume, very technical and diverse environment.# Position requires strong analytical and critical thinking skills. Effective communication # listening skills required.# Excellent interpersonal and customer service skills with ability to interact with all levels of staff, patients, and diverse population required.# Knowledge of medical terminology preferred.# Ability to type 35 wpm preferred.# Previous computer experience required. Above average written communication skills are required. Successful completion of annual job specific competencies and skill verification tools required. # ESSENTIAL FUNCTIONS: Navigate patients through the referral lifecycle processes to ensure positive patient experience and successful transition of care. Contact patients to schedule appointments timely and accurately, per appropriate protocols and guidelines. Detect and resolve scheduling conflicts using analysis, interpretation, and judgment. Cancel and reschedule appointments as necessary identifying situations requiring department notification. Perform a variety of reporting # scheduling system maintenance requirements. Maintain accurate # complete supporting documentation of scheduling activity. Edit schedules as requested. Manage and complete assigned work queues according to daily work requirements. Call/research for clarification for incoming referrals when needed. Screen patients during calls to detect potential medical conflicts and need for medical orders. Inform patients of appointment date, time, prep instructions, registration, valet parking, and other short or long-term safety and arrival information and requirements such as communicable disease precautions. Ensure orders are complete. Work directly with departments to ensure compliance with scheduling requirements and provides ongoing education regarding the scheduling process. Assist with gathering/providing documentation in EMR that is needed for the referring provider, after the appointment is complete, to close the loop. Assist in the process of training new employees and provide assistance / training to other SAH departments as required. # Our Commitment to Diversity, Equity, and Inclusion UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.#Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged.# EOE, including disability/veterans.#

POSITION SUMMARY:

The Referring Scheduling Specialist supports UW Health Northern Illinois with the following processes:

* Patient demographics verification
* Scheduling and coordinating provider appointments, outpatient diagnostic testing, and procedures
* Referral Reconciliation
* Meet or exceed Key Performance Indicator expectations

This individual will work with internal and external customers including providers, clinical staff, and patients to accomplish their objectives. This position participates in continuous quality improvement activities and educational experiences in support of departmental philosophy and objectives, as well as Health System Incentives.

Imperative to this role is the dedication and enthusiasm the employee must have each and every day, following all UW Health Northern Illinois guidelines and protocols, from integrity, compassion and accountability, to respect and continued striving for excellence.

EDUCATION/TRAINING:

Associates Degree preferred with an emphasis on healthcare. At least 2 years of Customer Service experience required, preferably in a healthcare setting or with medical claims insurance. Knowledge of medical terminology and anatomy/physiology preferred.

LICENSURE/CERTIFICATION:

N/A

EXPERIENCE/SKILLS/ABILITIES:

Must be detail oriented and well organized. Requires ability to multitask in a high volume, very technical and diverse environment. Position requires strong analytical and critical thinking skills. Effective communication & listening skills required. Excellent interpersonal and customer service skills with ability to interact with all levels of staff, patients, and diverse population required. Knowledge of medical terminology preferred. Ability to type 35 wpm preferred. Previous computer experience required.

Above average written communication skills are required.

Successful completion of annual job specific competencies and skill verification tools required.

ESSENTIAL FUNCTIONS:

* Navigate patients through the referral lifecycle processes to ensure positive patient experience and successful transition of care.
* Contact patients to schedule appointments timely and accurately, per appropriate protocols and guidelines. Detect and resolve scheduling conflicts using analysis, interpretation, and judgment. Cancel and reschedule appointments as necessary identifying situations requiring department notification.
* Perform a variety of reporting & scheduling system maintenance requirements. Maintain accurate & complete supporting documentation of scheduling activity. Edit schedules as requested. Manage and complete assigned work queues according to daily work requirements.
* Call/research for clarification for incoming referrals when needed.
* Screen patients during calls to detect potential medical conflicts and need for medical orders. Inform patients of appointment date, time, prep instructions, registration, valet parking, and other short or long-term safety and arrival information and requirements such as communicable disease precautions.
* Ensure orders are complete. Work directly with departments to ensure compliance with scheduling requirements and provides ongoing education regarding the scheduling process.
* Assist with gathering/providing documentation in EMR that is needed for the referring provider, after the appointment is complete, to close the loop.
* Assist in the process of training new employees and provide assistance / training to other SAH departments as required.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.