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Albuquerque, United States Los Poblanos LP Full time

Inn Bell Attendant

Position Summary

Rooted in History, Planting Seeds for the Future - Los Poblanos is a family-owned and managed business located on a historic farm estate with historically significant architecture, organic farming and a dynamic mix of businesses that support its mission. Hospitality, good design, and sustainability are the threads that tie all the businesses together, including boutique lodging, private events, a field-to-fork restaurant, retail and production of our own branded lavender body products, artisan food products and distilled spirits. While still run by a small, dedicated team of managers and directors, Los Poblanos is well poised to become an internationally recognized brand and destination place.

Los Poblanos is looking for a reliable and motivated Bell Attendant to welcome our guests to our property in a friendly and courteous manner at all times.

Position type: Full-time, non-exempt

Duties & Responsibilities

* Act as an ambassador for the property, the Village of Los Ranchos, and Albuquerque
* Ensure guests are greeted upon arrival, quickly and appropriately fulfill guest requests, approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
* Assisting with general guest service tasks such as delivering items to guest rooms, responding to guest requests, and addressing lost and found issues as required
* Escorting guests to their room while providing a property tour and brief history overview
* Maintain inventory, cleanliness, and maintenance of guest bicycles
* Maintain cleanliness and appearance of pool area & fitness center
* Assist with the set-up of special events and workshops hosted by the Inn
* Oversee and take care of guest arrivals, and departures, focusing on luggage delivery and pickup
* Maintaining a level of security on the property by ensuring appropriate lights are on, locking doors and responding to emergencies
* Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner
* May be required to assist additional departments within when needed such as housekeeping

Requirements

* Completion of High School Diploma
* Friendly, goal-oriented and outgoing with great people skills
* Previous experience in hospitality or customer service
* Able to give and carry out direction in a high activity and service-oriented environment
* Must be able to lift 50+ pounds and able to work outdoors in all weather conditions
* Ability to read, comprehend and write complex instructions and/or short correspondence and memos, having excellent verbal communications
* Ability to move throughout the Los Poblanos property (will include standing, walking, kneeling, bending) for extended periods of time
* To perform the essential functions of this position, regular and consistent attendance is required
* Must be willing and have the ability to work a varied schedule to include evenings, weekends, and holidays
* Alcohol servers license

Preferred

* Additional language skills (Spanish) would be distinct advantage and benefit
* Interest in sustainability, food and New Mexico culture
* Interest in organic farming, agriculture, art and architecture is a plus

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.