![Banfield Pet Hospital](https://media.trabajo.org/img/noimg.jpg)
Client Service Coordinator
1 month ago
Client Service Coordinator
SUMMARY OF JOB PURPOSE AND FUNCTION
The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
* Live and exemplify the Five Principles of Mars, Inc. within self and team.
* Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
* Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
* Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
* Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
* Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
* Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
* Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
* Conduct administrative functions as necessary.
* Other job duties as assigned.
THE FIVE PRINCIPLES
* Quality: The consumer is our boss, quality is our work and value for money is our goal.
* Responsibility: As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
* Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
* Efficiency: We use resources to the full, waste nothing and do only what we can do best.
* Freedom: We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS / COMPETENCIES
* Leadership
* Customer Focus
* Peer Relationships
* Integrity & Trust
* Action Oriented
* Listening
* Functional
* Preventative care and OWPs
* Communication Skills
* Client Service Skills
* Priority Setting
* Time Management
CAPABILITIES AND EXPERIENCE (CAN DO)
* Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
* Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
* Organizational ability ' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
* Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
* Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
* Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
* Mathematical ability - Ability to add, subtract, multiply
-
Client Service Coordinator
3 weeks ago
Vernon Hills, United States Banfield Full timeClient Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets...
-
Client Service Coordinator
1 month ago
Vernon Hills, United States Banfield Full timeClient Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTIONThe Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets...
-
Client Care Coordinator
2 months ago
Vernon Hills, United States Home Instead Full timeThe Home Instead Northbrook office is a rapidly growing franchise office, looking to add to our team of professionals - come grow with us! The Client Care Coordinators in our office, are laser focused on one thing - taking immaculate care of our clients! A typical day would include care consultations with potential clients and family members,...
-
Client Service Coordinator
1 month ago
Pleasant Hills, United States Banfield Pet Hospital Full timeIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of...
-
Client Service Coordinator
4 weeks ago
Pleasant Hills, United States Banfield Pet Hospital Full timeIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of...
-
Client Service Coordinator
2 months ago
Laguna Hills, United States Banfield Pet Hospital Full timeIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of...
-
Client Care Coordinator
3 weeks ago
Mt Vernon, United States Elara Caring Full timeAt Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.Job Description:You take pride in...
-
Client Care Coordinator
3 weeks ago
Mt Vernon, United States Elara Caring Full timeAt Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: You take pride...
-
Client Experience Coordinator
1 week ago
Short Hills, New Jersey, United States Richemont Full timeAt Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...
-
Client Experience Coordinator
4 weeks ago
Beverly Hills, California, United States Richemont Full timeAt Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...
-
Client Experience Coordinator
4 weeks ago
Short Hills, New Jersey, United States Richemont Full timeAt Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...
-
Client Experience Coordinator
2 months ago
Short Hills, New Jersey, United States Richemont Full timeAt Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...
-
Client Experience Coordinator
1 month ago
Beverly Hills, California, United States Richemont Full timeAt Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...
-
Referral Coordinator
3 weeks ago
Vernon Hills, United States TherapediatricsTouchstone Therapy Center Full timeWe are a family ancillary facility that offers Occupational, Physical and Speech Therapy for pediatrics, as well as Behavioral Health services to all families, individuals, and couples. We are looking for a team player with a high level of integrity and a positive attitude. - Our computer software is AdvancedMD, having prior knowledge and experience in a...
-
Coordinator - Client Relations Coordinator
1 week ago
Beverly Hills, California, United States Hermès Full timeJob DescriptionThe Team: The Client Relations team oversees all content and aspects of the business while supporting omnichannel services and client phone/email inquiries in partnership with US flagship boutiques. This position is hybrid, based in our Beverly Hills, CA Corporate Office. The Opportunity: As the Client Relations Coordinator, you will...
-
Scheduling/staffing Coordinator
4 weeks ago
Vernon Hills, United States Freedom Home Care Full timeFreedom Home Care is a private duty home care, home nursing, and medical staffing agency based in Highland Park. We are looking for a highly skilled Staffing coordinator to undertake a variety of tasks such as placement and scheduling of employees. A staffing coordinator must be an excellent communicator, and be able to foster relationships with employees,...
-
Group Fitness Coordinator
4 days ago
Vernon Hills, United States Bears Fit Full timeJob DescriptionJob DescriptionBenefits:Employee discountsJOB TITLE: Group Fitness CoordinatorCOMPANY: Bears FitDIRECTLY REPORTS TO: General Manager and Director of Group FitnessDEPARTMENT: Management Team/Group FitnessJOB SUMMARY: The Group Fitness Coordinator is a member of the Bears Fit team and plays a key role in the companys overall success.The Group...
-
Client Services Manager
1 week ago
Beverly Hills, United States East West Bank Full timeIntroduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...
-
Client Service Specialist
1 month ago
Woodland Hills, United States Mercer Global Advisors Full timeMercer Advisors is a different kind of wealth management firm. We exist so that our clients don't have to worry about money. Our firm was founded in 1985, on the belief that families at all wealth levels would benefit from a fully unified approach to managing their money - "A family office for your family." We connect the dots of our clients' financial lives...
-
Client Service Specialist
4 weeks ago
Woodland Hills, United States Mercer Global Advisors Full timeMercer Advisors is a different kind of wealth management firm. We exist so that our clients don't have to worry about money. Our firm was founded in 1985, on the belief that families at all wealth levels would benefit from a fully unified approach to managing their money - "A family office for your family." We connect the dots of our clients' financial lives...