PBX Agent

You will warmly and enthusiastically greet all incoming calls and assist callers with answers to their questions and ensure their calls are forwarded to their desired location. You are also an integral member of the team that handles emergency situations by acting as the communication center and dispatcher for the emergency response team for Lake Nona Wave Hotels.

• Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate their needs, assist them with check-in and check-out, and respond promptly with your personal spirit, however busy and at whatever time of day.
• Effectively manage communication channels, including text messages and emails, to engage with guests in a professional and courteous manner.
• Maintain detailed records of guest interactions, feedback and preferences to enhance future interactions and personalize communication.
• Ensuring prompt and accurate handling of guests in-room dining orders at any time, identify opportunities to upsell additional items, aiming to achieve the highest level of guest satisfaction in the in-room dining service.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.
• Calmly and confidently communicate and dispatch appropriate emergency personnel.

Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun Experience. Previous experience passionately providing service to others and assisting with emergency situations. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English. A qualified applicant is a people person, who is flexible with their schedule, loves to serve others, knows how to multi-task and isn't easily flustered.

#lakenonawavehotel